We apologize for the inconvenience caused. As per the description above, the Acrobat Pro DC is crashing in Mac OS High Sierra, Is that correct?
As you mentioned that you are not able to update/install the Acrobat Pro DC from Creative Cloud Desktop app and getting the error Code Exit: 7. Please try the following steps mentioned below:
- Please save and close all the files, application open.
- Sign out and quit the Creative Cloud desktop app. How to sign out from CC desktop app: Sign in and sign out to activate or deactivate Creative Cloud apps
- Launch the Acrobat and try to download the latest updates of Acrobat from Help>Check for updates.
- You can also download the updates manually from 18.009.20050 Optional update, November 29, 2017 — Acrobat and Adobe Reader Release Notes
- Restart the machine after the installation of updates and see if the latest updates bring any difference.
You may also try to reset the preferences of Acrobat, to reset the preferences try the steps from the following KB doc How to reset Acrobat Preference settings to default.
Restart the machine and check with Acrobat. If the issue still persists, please use the Acrobat cleaner tool to remove the Acrobat completely, download the Cleaner tool from Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs
Restart the machine and install the Acrobat from Download Pro or Standard versions of Acrobat DC, 2017, XI, or X
Let us know how it goes.
Thanks for the reply Anand!
The problem is I had Acorbat DC uninstalled for the second tome to try and fix it.
Now: If I click "update" in CC window the error above shows.
Even though it should be uninstalled all the files are still in the "Applications" folder.
If I open Acrobat DC App there, it crashes again straight away, before I can't go to any updates or do anything.
I tried to delete all Acrobat Files out of Applications and remove them from the library.
When log back into CC then and try to "update" (why does it say update and not install even though everything is removed?)
it says that there is a newer version of acrobat DC installed and I can't update. Which definitely there isn't...
Updating from the link you sent above doesn't work either as nothing happens after opening the .dmg for a long time until I finally get the message: Server connections interrupted.
Any chance there is some log files I need to clear to make my mac believe that I don't have any Acrobat on there any more? How can I find them? I am a bit lost here :(
Thanks for your help!
We apologize for the inconvenience caused, please save and close all the Adobe apps, then sign out and quit the CC desktop app.
Restart the machine once, and then try to install the Acrobat through the link Download Pro or Standard versions of Acrobat DC, 2017, XI, or X and see if this resolves the issue.
If the issue persists, please enable the root account and try to install the Acrobat Pro in the root account. How to enable the root user on your Mac or change your root password - Apple Support
If you still face issue in the root account, I will request you to contact the Adobe support team through Contact us | Adobe
I have also shared the direct contact number for Adobe support via private message, please check your email inbox.
Let us know how it goes.