Adobe Pro 2017 (Win) crashes directly

Report · Dec 19, 2017

Hi,

when i start Adobe Acrobat Pro 2017 it starts and crashes directly.

It doesn't write a crashreport in eventlog.

We installed it new, do a repair installation and used the Adobe Cleaner and installed it fresh.

Nothing fixed the problem.

It is installed at an Domain Client with Win7 Pro, the User has a Server Profile.

Hope anyone can Help.

Thx

Bjoern

Report · Jan 25, 2018

Hi Annaf,

We apologize for the delay in response to your query.

If you are still experiencing the same problem then you may try updating the application to the latest version.

We have the latest patch released for the Acrobat in our December release- Release Notes | Adobe Acrobat, Reader

Update your application to the latest version and see if that helps resolving the crash issue.

Let us know if that still doesn't help.

Regards,

Akanchha

Adobe Community