1 Reply Latest reply on Dec 19, 2017 2:07 PM by try67

    Help with combining files with digital signature

    dylant72973562

      I currently have a form that requires a password to make editing changes. When attempting to print this form as an Adobe PDF, I am receiving the following error message:

       

      %%[ ProductName: Distiller ]%%

      This PostScript file was created from an encrypted PDF file.

      Redistilling encrypted PDF is not permitted.

      %%[ Flushing: rest of job (to end-of-file) will be ignored ]%%

      %%[ Warning: PostScript error. No PDF file produced. ] %%

       

      What does this message mean, and is there something I can do to get rid of the message while keeping the password protection intact? The reason why we are using the Adobe PDF print function is to ensure that all signatures stay intact while allowing us to combine other separate PDF documents without losing those signatures.

       

      We have tried to use the "combine files" operation to complete the above; however when we do this the signatures get erased. We are also aware of the portfolio option to combine separate files; however we need the form in a scrolling format which this option does not provide. The portfolio option not only doesn't allow us to scroll, but also keeps the document as a "live" version capable of being edited instead of protected as a read-only document.