3 Replies Latest reply on Dec 20, 2017 11:16 AM by twaritar3263062

    I cancelled my free trial on Adobe Stock but I am still being charged!

    kimberleyb71477875

      I signed up to Adobe Stock 14 day free trial back in October 2017. I signed up and instantly cancelled due to there being issues with the images and there being a watermark. I couldn't find away around the watermark so i decided to cancel. I cancelled on the same day as I signed up. However, I have just checked my bank account and noticed a charge of £23.99. I checked my bank statement and can see that i was charged for October and November of this year. The email I used was one that i don't access regularly and I was not getting the emails you were sending so only just realised now.

       

      I have not even used the system since the day of signing up and cancelling and would like to get a refund for the TWO months i have been charged for and for my membership to be completely cancelled. Please can you assist as online chat is not working and the phone lines are shut.

       

      Thank you

      Kimberley