I am trying to create training for staff on how to use our
Housing Management System called Northgate.
This software is an Oracle based database which is the main
software used by our organisation.
When I am recording, it is fine, and it records all of the
clicks etc, but when in Training Mode (where the user has to
interact to get to the next stage) it is not showing the text I
input on the screen until you click the next box.
I think this will lead to a lot of confusion.
We think this is due to the application being Oracle based,
as we have no trouble recording tutorials on Word or Outlook for
Please can someone help? We are trying to put a business case
together for buying the software and it really depends on whether
it will work with Northgate or not.
In cases like this, we normally recommend that you use some
sort of a remoting application to establish a remote connection to
the desktop you wish to record. Then drive the application remotely
and record using Captivate.