1 Reply Latest reply on Dec 19, 2017 11:21 PM by 99jon

    Lr fails to install

    Wanderer2 Level 1

      I have purchased the Ps and Lr products. I am able to install Photoshop CC but I can’t install Lightroom CC.


      Installation Failed: Unable to create symbolic link.


      Exit Code: 156
      -------------------------------------- Summary --------------------------------------
       - 2 fatal error(s), 0 error(s), 1 warnings(s) 
      FATAL: Error (Code = 156) executing in command 'CreateSymlinkCommand' for package: 'AdobeLightroomCC-mul', version:
      FATAL: Error occurred in install of package (Name: AdobeLightroomCC-mul Version: Error code: '156'
      WARN: Unable to create symlink at "C:\Users\Tom\Documents\..\Desktop\Lightroom CC.lnk"


      The Lightroom CC directory is created at \Program Files\Adobe\Adobe Lightroom CC and it seems to contain all the files.

      Light Room is an allowed app (lightroomcc.exe) through a Windows Controlled folder (C:\Programs Files\Adobe\Adobe Lightroom CC).


      Any help is appreciated.

        • 1. Re: Lr fails to install
          99jon Adobe Community Professional & MVP

          It looks like there is a problem creating the desktop icon through documents, rather than directly. Try the executable, if it exists.

          Go to:

          C:\Program Files\Adobe\Adobe Lightroom CC


          Inside the Adobe Lightroom CC folder scroll down to the files beginning with "L" and you should find lightroomcc and lightroomcchelper. If they are present, double-click on lightroomcc. If the program launches, you can pin it to the taskbar.


          Otherwise try uninstalling and then install again. It may be necessary to create a new admin user and install in that new account. If successful, the application will then be available to all users and you can switch back to your regular user account.

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