14 Replies Latest reply on Jan 15, 2009 6:33 AM by shealy1

    Importing Word Docs with Images into RH7

    shealy1 Level 1
      Hi All,

      I have a large Word doc which is full of images and text that I want to import into RH7. I've tried it and tried it, even converted it to PDF and tried it, but I don't get any of the images imported. I've discovered the images folder, but there's nothing in it and, just in case they're hidden(!), I've published and still no images.

      Can anyone help me with this?

      Thanks!
        • 1. Re: Importing Word Docs with Images into RH7
          Peter Grainge Adobe Community Professional (Moderator)
          Do you mean there is nothing in it when you look via Project Manager or via Windows Explorer?

          • 2. Re: Importing Word Docs with Images into RH7
            shealy1 Level 1
            Hiya,

            Neither ... I have a total of 329 images in the pages I've imported. There are 27 in Explorer; none in the Project Manager. When I go to edit the page and insert an image, I select the folder and no images are displayed.

            Bit stuck

            Thanks,

            Sian
            • 3. Re: Importing Word Docs with Images into RH7
              Peter Grainge Adobe Community Professional (Moderator)
              What is the file type of the images that did end up in Windows Explorer?

              • 4. Re: Importing Word Docs with Images into RH7
                shealy1 Level 1
                Hiya,

                They're either jpegs or emzs - I've just seen something that says that all images need to be in locked frames ... could this be the issue? If so, is there an easy way to import all my images into the project in one go, so that I don't have to go and create 329 locked frames in the Word docs and reimport them(!).

                I've created .jpg and .png files of all images in the hope that I can just do a bulk import into the project ... ?

                Thanks!
                • 5. Re: Importing Word Docs with Images into RH7
                  Peter Grainge Adobe Community Professional (Moderator)
                  What is an emzs file? New to me and Google does not seem to recognise it.

                  Save the Word document as an HTML file and you will find all the images in a separate folder below the location of the HTML file. Look at the image formats there.

                  • 6. Re: Importing Word Docs with Images into RH7
                    shealy1 Level 1
                    Hiya,

                    It's a plural of .emz (sorry!) - supposedly Windows Enhanced Compressed Metafile type.

                    I'd already saved the file as HTML in the hope that would work, however it still didn't import them. They're all .jpg in the images folder that got created.

                    S
                    • 7. Re: Importing Word Docs with Images into RH7
                      GPWriter Level 1
                      Hi Shealy1

                      I had the exact same problem, amongst others. Adobe Tech Support suggested the following work-around, which works:

                      Open the document in Word
                      --Press CTRL + A to select the entire document --Press CTRL + C to copy the contents of the entire document --Create a new blank Word document and paste (CTRL + V) the content from the original into this new document --Save the new document and then import it into RoboHelp.

                      I trust this will help

                      GPWriter
                      • 8. Re: Importing Word Docs with Images into RH7
                        shealy1 Level 1
                        Hi GPWriter,

                        Thanks for the advice ... unfortunately Word 2007 won't play the game - it's a very large document. I've tried with the individual docs, but that doesn't work either. Ta for replying though!
                        • 9. Re: Importing Word Docs with Images into RH7
                          Peter Grainge Adobe Community Professional (Moderator)
                          Can you be more specific? You cannot copy and paste it all OR the idea did not make any difference when you imported?

                          Can you send me the source document via my site? Include a link to this thread.

                          • 10. Re: Importing Word Docs with Images into RH7
                            shealy1 Level 1
                            Hi Peter,

                            Sadly can't send the whole doc - apart from the fact that it's nearly 19 MB, it's company confidential (at the moment).

                            What I meant is Word doesn't like huge docs (like this one) and if I try and do too much to it, Word hangs (as per all versions of Word!). It's made up of several docs, which also didn't import piccies when I imported them one by one, so I tried one complete doc (which also didn't work). I've tried GPWriter's idea on one of the individual docs and it still doesn't work.

                            Can't I just import the images and then manually pin them into the relevant topics?

                            Ta
                            • 11. Re: Importing Word Docs with Images into RH7
                              Peter Grainge Adobe Community Professional (Moderator)
                              Yes you can import the images one by one into your topics but I thought that was what you didn't (or wouldn't) want to do.

                              The point has been made to me that if Word cannot handle its own file, it is not surprising that another application cannot import it. Microsoft no longer publish a limit for Word files but when they did, it was 30mb, way more than your document.

                              I think in this case I would try splitting the document and importing the parts into unique projects, then when I am happy with them I would import from these projects into the main one. That or lots of backups.

                              • 12. Re: Importing Word Docs with Images into RH7
                                shealy1 Level 1
                                Hi Peter,

                                I'm guessing you're not a heavy Word user ... it's never been able to cope with documents that have more than 200 pages, especially if there are graphics involved :-))

                                I've got all the individual documents and have tried to do them one by one, but RH7 still doesn't import the images. Maybe RH7 isn't happy with Word 2007 docx stuff? It's messing up some of the formatting too (numbering and also weird double quotes!).

                                You're right, I didn't want to do them one at a time - I would have thought that RH7 would have had some kind of bulk import, but obviously not.

                                I'm a first time user of RH - I'd heard so many great things about it from all sorts of people, but it's not wowing me just yet!
                                • 13. Re: Importing Word Docs with Images into RH7
                                  Peter Grainge Adobe Community Professional (Moderator)
                                  No I have only been using it since Word 2 days. :-)

                                  Please don't mention the limit of 200 pages with graphics to my documents which can run to over twice that size.

                                  I repeat the point that if Word is struggling with this particular document, you cannot expect another application to work well with the document. RH does import Word documents with many images, it is something that I have done many times. I think the problem is something to do with the image type you have chosen (emz). If you look in the image import dialog you will see that EMZ is not a listed file type.

                                  Without being able to see your document, it is difficult to help you. Speak to your management. I regularly receive projects from people on this forum and nobody has ever had cause to complain. I would not risk losing the Adobe Community Expert status by revealing the content to anyone.

                                  • 14. Re: Importing Word Docs with Images into RH7
                                    shealy1 Level 1
                                    Hi Peter,

                                    Thanks for your help and advice - in the end I decided to do it manually (as getting various permissions would have taken longer!).

                                    As a general FYI, the EMZ file type was created by Robohelp when importing the Word doc, not by me, so not sure what's going on there, but my graphics are all in now

                                    I think it has to do with whether the graphics are within frames or not - I'll try this the next time I need to create a new Word doc and see if it makes any difference.

                                    Thanks again for your help