1 Reply Latest reply on Dec 20, 2017 8:18 AM by greule

    Lightroom CC Premium Subscription paid for, but still showing as expired on iPad

    pauld91410400

      Hi,

       

      Yesterday I finally took the plunge and paid for a monthly subscription to Lightroom Premium to use on my iPad.I've got screenshots to prove that I paid for the subscription, but its not reflected when I try to use the app. It's still showing as an expired trial version.

      On the iPad I've signed out of my Adobe account then re-signed back into it,

      I've checked my Apple ID account and the Lightroom subscription is showing as "active".

      In the App I've clicked on the "restore purchases" button, and its had no effect.

      Can any of you Adobe Guru's please help me out?

       

      Thanks,

      Paul