12 Replies Latest reply on Jan 18, 2018 12:43 PM by Grein

    Photoshop causes Bluescreen when opening big images

    Grein

      Hi, got a tricky problem since a few months. My Adobe applications (higher than CC15), mostly Photoshop, are causing Bluescreens with some error codes like listed below. I did almost everything to nail this down but I can't fix it. I did stresstest on CPU, GPU and also tested my RAMs with Memtest and switched them with another kit. Also I've checked every driver and every cable inside my PC and all the temperatures. I can force the Bluescreen in two cases for now, the other cases seam random to me.

       

      First: When I open an image (mostly with a large file size) in Photoshop CC17/CC18, by doubleclick or with File -> Open (CC15 works for every file without Bluescreen)

      Second: When I use a plugin called Alien Skin Software (Exposure V2 or BlowUp) on big file size images or with big operation (like blowing up an image from 3000 to 10000 pixels size)

       

      Bluescreen View shows something like this, always with hal.dll (Hardware) and ntoskrnl.exe:

       

      Bug Check Code: 0x00000124
      Parameter 1: 00000000`00000000
      Parameter 2: ffff8a89`4fb74028
      Parameter 3: 00000000`b2000000
      Parameter 4: 00000000`00070005

      Caused By Driver: hal.dll
      Caused By Adress: hal.dll+3bf1f
      File Description: Hardware Abstraction Layer DLL
      Crash Address: ntoskrnl.exe+1640e0

       

      I also do a lot of 3D stuff on my PC which needs a lot of power, but I don't get any Bluescreens in applications like Maya, Cinema or Substance so far. Which brings me to the point of thinking about an Adobe (maybe bug) which at least triggers this hardware error. The only thing that's still possible to me is a damage on the hard drive (where Photoshop's installed) or a fabrication fail on CPU or Mainboard (but I think this would cause errors in 3D Software as well).

      I've tried everything... ^^ So if you guy got an idea about this it would be great to hear from you!

       

      Thank you very much.

      Marcel

        • 1. Re: Photoshop causes Bluescreen when opening big images
          davescm Adobe Community Professional

          Hi

          Can you post some system info (Photoshop >Help>System info - copy and paste into thread). It will help others to see if anything is unusual in your set up.

           

          Dave

          • 2. Re: Photoshop causes Bluescreen when opening big images
            Test Screen Name Most Valuable Participant

            It's worth knowing that it is impossible for an application bug to crash the system. The system is designed to stop this, so if an app does it, the system is faulty (kind of like, if you can shoot through bulletproof glass, it isn't the bullet that is faulty). So that leaves

            * system

            * hardware

            * device drivers

            Device drivers are a frequent cause of blue screens. hal.dll is a device driver that's part of the system, and crashes in hal.dll usually relate to hardware issues, which covers all three.

            • 3. Re: Photoshop causes Bluescreen when opening big images
              Grein Level 1

              Hi davescm, thanks for your reply. This are the stats (German):

               

              Adobe Photoshop Version: 19.0 20170929.r.165 2017/09/29: 1138933  x64

              Anzahl der Starts: 21

              Betriebssystem: Windows 10 64-Bit

              Version: 10 oder höher 10.0.16299.15

              Systemarchitektur: Intel CPU-Familie:6, Modell:5, Stepping:4 mit MMX, SSE (ganze Zahl), SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, Hyper-Threading

              Physischer Prozessor: 8

              Logischer Prozessor: 16

              Prozessor-Taktfrequenz: 3600 MHz

              Eingebauter Speicher: 48851 MB

              Freier Speicher: 30112 MB

              Für Photoshop verfügbarer Arbeitsspeicher: 44191 MB

              Von Photoshop verwendeter Arbeitsspeicher: 70 %

              Surface Dial: Aktiviert.

              Alias-Ebenen: Deaktiviert.

              Zusatztasten-Palette: Aktiviert.

              Fernlicht: Deaktiviert.

              Bildkachelgröße: 1024 KB

              Bildcache: 4

              Schriftvorschau: Mittel

              TextComposer: Lateinisch

              Anzeige: 1

              Anzeigebegrenzungen: oben= 0, links= 0, unten= 1200, rechts= 1920

              Anzeige: 2

              Anzeigebegrenzungen: oben= 0, links= -1920, unten= 1200, rechts= 0

              Anzeige: 3

              Anzeigebegrenzungen: oben= 110, links= 1920, unten= 1190, rechts= 3840

              Mit OpenGL zeichnen: Aktiviert.

              OpenGL – alte GPUs zulassen: Nicht erkannt.

              OpenGL-Zeichnungsmodus: Erweitert

              OpenGL – normalen Modus zulassen: Wahr.

              OpenGL – erweiterten Modus zulassen: Wahr.

              AIFCoreInitialized=1

              AIFOGLInitialized=1

              OGLContextCreated=1

              NumGLGPUs=1

              NumCLGPUs=1

              NumNativeGPUs=0

              glgpu[0].GLVersion="4.1"

              glgpu[0].IsIntegratedGLGPU=0

              glgpu[0].GLMemoryMB=11264

              glgpu[0].GLName="NVIDIA GeForce GTX 1080 Ti"

              glgpu[0].GLVendor="NVIDIA Corporation"

              glgpu[0].GLVendorID=4318

              glgpu[0].GLDriverVersion="23.21.13.8843"

              glgpu[0].GLRectTextureSize=32768

              glgpu[0].GLRenderer="GeForce GTX 1080 Ti/PCIe/SSE2"

              glgpu[0].GLRendererID=6918

              glgpu[0].HasGLNPOTSupport=1

              glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64_2d65b 7647eff8c45\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf_amd64 _2d65b7647eff8c45\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dispi.inf _amd64_2d65b7647eff8c45\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nv_dis pi.inf_amd64_2d65b7647eff8c45\nvldumdx.dll"

              glgpu[0].GLDriverDate="20171127000000.000000-000"

              glgpu[0].CanCompileProgramGLSL=1

              glgpu[0].GLFrameBufferOK=1

              glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="4.60 NVIDIA"

              glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[6553 6]

              glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[4]

              glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

              glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

              glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

              glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

              glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

              glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

              glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[124]

              glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

              glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

              glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

              glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

              glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

              glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

              glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

              glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

              glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

              glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

              glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=1

              clgpu[0].CLPlatformVersion="1.2"

              clgpu[0].CLDeviceVersion="1.2 CUDA"

              clgpu[0].IsIntegratedCLGPU=0

              clgpu[0].CLMemoryMB=11264

              clgpu[0].CLName="GeForce GTX 1080 Ti"

              clgpu[0].CLVendor="NVIDIA Corporation"

              clgpu[0].CLVendorID=4318

              clgpu[0].CLDriverVersion="388.43"

              clgpu[0].CLBandwidth=4.02571e+11

              clgpu[0].CLCompute=4976.11

              Lizenztyp: Unbegrenzt

              Seriennummer: 91198126390575465095

              GUIDBucket:

              Anwendungsordner: C:\Program Files\Adobe\Adobe Photoshop CC 2018\

              Pfad für temporäre Dateien: C:\Users\-TOXS-\AppData\Local\Temp\

              Der virtuelle Speicher von Photoshop hat asynchronen E/A aktiviert

              Arbeitsvolume(s):

              D:\, 231.9 GB, 154.7 GB frei

              Ordner für erforderliche Zusatzmodule: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\Plug-Ins\

              Primärer Zusatzmodul-Ordner: C:\Program Files\Adobe\Adobe Photoshop CC 2018\Plug-Ins\

               

              Installierte Komponenten

                 A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

                 ACE.dll   ACE 2017/09/19-18:51:44   79.586793   79.586793

                 AdbePM.dll   PatchMatch 2016/11/03:19:48:57   1.578146   1.578146

                 AdobeLinguistic.dll   Adobe Linguisitc Library   10.0.0  

                 AdobeOwl.dll   Adobe Owl   5.2.11  

                 AdobePDFL.dll   PDFL 2017/09/01-01:08:01   79.239219   79.239219

                 AdobePIP.dll   Adobe Product Improvement Program   7.4.1.60.45263  

                 AdobeSVGAGM.dll   AdobeSVGAGM   79.586793   79.586793

                 AdobeXMP.dll   Adobe XMP Core 2017/07/13-01:06:39   79.160924   79.160924

                 AdobeXMPFiles.dll   Adobe XMP Files 2017/07/13-01:06:39   79.160924   79.160924

                 AdobeXMPScript.dll   Adobe XMP Script 2017/07/13-01:06:39   79.160924   79.160924

                 adobe_caps.dll   Adobe CAPS   10,0,0,6  

                 AGM.dll   AGM 2017/09/19-18:51:44   79.586793   79.586793

                 ahclient.dll    AdobeHelp Dynamic Link Library   3.0.0.6  

                 AIDE.dll   AIDE 2016/05/27-01:08:49   79.574279   79.574279

                 amtlib.dll   AMTEmu   10.0.0.3BuildVersion: 10.0; BuildDate: Thu Apr 21 2016 3:6:38)  

                 ARE.dll   ARE 2017/09/19-18:51:44   79.586793   79.586793

                 AXE8SharedExpat.dll   AXE8SharedExpat 2015/03/13-23:40:54   79.562390   79.562390

                 AXEDOMCore.dll   AXEDOMCore 2015/03/13-23:40:54   79.562390   79.562390

                 Bib.dll   BIB 2017/09/19-18:51:44   79.586793   79.586793

                 BIBUtils.dll   BIBUtils 2017/09/19-18:51:44   79.586793   79.586793

                 boost_date_time.dll   photoshopdva   11.1.0  

                 boost_filesystem.dll   photoshopdva   11.1.0  

                 boost_signals.dll   photoshopdva   11.1.0  

                 boost_system.dll   photoshopdva   11.1.0  

                 boost_threads.dll   photoshopdva   11.1.0  

                 cg.dll   NVIDIA Cg Runtime   3.0.00007  

                 cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

                 CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1

                 CoolType.dll   CoolType 2017/09/19-18:51:44   79.586793   79.586793

                 CRClient.dll   Adobe Crash Reporter Client DLL   1.6.1.0  

                 dnssd.dll   Bonjour   3,0,0,2  

                 dvaaudiodevice.dll   photoshopdva   11.1.0  

                 dvacore.dll   photoshopdva   11.1.0  

                 dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0  

                 dvamarshal.dll   photoshopdva   11.1.0  

                 dvamediatypes.dll   photoshopdva   11.1.0  

                 dvametadata.dll   photoshopdva   11.1.0  

                 dvametadataapi.dll   photoshopdva   11.1.0  

                 dvametadataui.dll   photoshopdva   11.1.0  

                 dvaplayer.dll   photoshopdva   11.1.0  

                 dvatransport.dll   photoshopdva   11.1.0  

                 dvaui.dll   photoshopdva   11.1.0  

                 dvaunittesting.dll   photoshopdva   11.1.0  

                 dynamiclink.dll   photoshopdva   11.1.0  

                 ExtendScript.dll   ExtendScript 2017/08/31-12:13:14   81.1133690   81.1133690

                 icucnv40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

                 icudt40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

                 icuuc40.dll   International Components for Unicode 2014/10/31-16:52:45    Build gtlib_6.0.21339  

                 igestep30.dll   IGES Reader   9.3.0.113  

                 imslib.dll   IMSLib DLL   10.0.0.22  

                 JP2KLib.dll   JP2KLib 2017/08/23-01:11:25   79.267771   79.267771

                 libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

                 libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

                 libmmd.dll   Intel(R) C/C++/Fortran Compiler   17.0.0  

                 LogSession.dll   LogSession   7.4.1.60.45263  

                 mediacoreif.dll   photoshopdva   11.1.0  

                 MPS.dll   MPS 2017/09/01-01:08:01   79.586120   79.586120

                 pdfsettings.dll   Adobe PDFSettings   1.04  

                 Photoshop.dll   Adobe Photoshop CC 2018   19.0  

                 Plugin.dll   Adobe Photoshop CC 2018   19.0  

                 PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   8.0.0  

                 PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   8.0.0.55  

                 PSArt.dll   Adobe Photoshop CC 2018   19.0  

                 PSCloud.dll                                                   1.0.0.1  

                 PSViews.dll   Adobe Photoshop CC 2018   19.0  

                 SCCore.dll   ScCore 2017/08/31-12:13:14   81.1133690   81.1133690

                 SVGRE.dll   SVGRE   79.586793   79.586793

                 svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   17.0.0  

                 tbb.dll   Intel(R) Threading Building Blocks for Windows   2017, 0, 2017, 0118  

                 tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2017, 0, 2017, 0118  

                 TfFontMgr.dll   FontMgr   9.3.0.113  

                 TfKernel.dll   Kernel   9.3.0.113  

                 TFKGEOM.dll   Kernel Geom   9.3.0.113  

                 TFUGEOM.dll   Adobe, UGeom©   9.3.0.113  

                 updaternotifications.dll   Adobe Updater Notifications Library   10.0.0.1 (BuildVersion: 1.0; BuildDate: BUILDDATETIME)   10.0.0.1

                 VulcanControl.dll   Vulcan Application Control Library   5.3.0.16  

                 VulcanMessage5.dll   Vulcan Message Library   5.3.0.16  

                 WRServices.dll   WRServices Thu Jan 07 2016 04:50:10   Build 0.21960   0.21960

                 wu3d.dll   U3D Writer   9.3.0.113  

               

               

              Erforderliche Zusatzmodule:

               

                 3D Studio 19.0 (20170929.r.165 2017/09/29: 1138933) - aus der Datei "“U3D.8bi”"

                 Adaptive Weitwinkelkorrektur 19.0 - aus der Datei "“Adaptive Wide Angle.8bf”"

                 Alien Skin Blow Up 3 3.1.0 - aus der Datei "“Alien Skin Blow Up 3 Automation x64.8li”"

                 Alien Skin Exposure X2 Autolayer 2.2.0 - aus der Datei "“Alien Skin Exposure X2 Autolayer x64.8li”"

                 Alien Skin Snap Art 4 Autolayer 4.1.0 - aus der Datei "“Alien Skin Snap Art 4 Autolayer x64.8li”"

                 Aquarell 19.0 - aus der Datei "“Filter Gallery.8bf”"

                 Basrelief 19.0 - aus der Datei "“Filter Gallery.8bf”"

                 Bereich 19.0 (20170929.r.165 2017/09/29: 1138933) - aus der Datei "“statistics.8ba”"

                 Bildpaket-Filter 19.0 (20170929.r.165 2017/09/29: 1138933) - aus der Datei "“ChannelPort.8bf”"

                 Blendenflecke 19.0 - aus der Datei "“Standard MultiPlugin.8bf”"

                 Blow Up 3.1.0 - aus der Datei "“Alien Skin Blow Up 3 Photoshop x64.8bf”"

                 BMP 19.0 - aus der Datei "“Standard MultiPlugin.8bf”"

                 Buntglas-Mosaik 19.0 - aus der Datei "“Filter Gallery.8bf”"

                 Buntstiftschraffur 19.0 - aus der Datei "“Filter Gallery.8bf”"

                 Camera Raw 8.0 - aus der Datei "“Camera Raw.8bi”"

                 Camera Raw-Filter 8.0 - aus der Datei "“Camera Raw.8bi”"

                 Chrom 19.0 - aus der Datei "“Filter Gallery.8bf”"

                 Cineon 19.0 (20170929.r.165 2017/09/29: 1138933) - aus der Datei "“Cineon.8bi”"

                 Collada 19.0 (20170929.r.165 2017/09/29: 1138933) - aus der Datei "“U3D.8bi”"

                 Color Lookup-Raster rendern 19.0 (20170929.r.165 2017/09/29: 1138933) - aus der Datei "“Export3DLUT.8be”"

                 Color Lookup-Tabellen exportieren 19.0 (20170929.r.165 2017/09/29: 1138933) - aus der Datei "“Export3DLUT.8be”"

                 CompuServe GIF 19.0 - aus der Datei "“Standard MultiPlugin.8bf”"

                 Conté-Stifte 19.0 - aus der Datei "“Filter Gallery.8bf”"

                 De-Interlace 19.0 - aus der Datei "“Standard MultiPlugin.8bf”"

                 Diagonal verwischen 19.0 - aus der Datei "“Filter Gallery.8bf”"

                 Dicom 19.0 - aus der Datei "“Dicom.8bi”"

                 Differenz-Wolken 19.0 (20170929.r.165 2017/09/29: 1138933) - aus der Datei "“Clouds.8bf”"

                 Distorsion 19.0 - aus der Datei "“Standard MultiPlugin.8bf”"

                 Dunkle Malstriche 19.0 - aus der Datei "“Filter Gallery.8bf”"

                 Durchschnitt 19.0 (20170929.r.165 2017/09/29: 1138933) - aus der Datei "“Average.8bf”"

                 Eazel Acquire 19.0 (20170929.r.165 2017/09/29: 1138933) - aus der Datei "“EazelAcquire.8ba”"

                 Entropie 19.0 (20170929.r.165 2017/09/29: 1138933) - aus der Datei "“statistics.8ba”"

                 Erfassungsbereich 19.0 (20170929.r.165 2017/09/29: 1138933) - aus der Datei "“MeasurementCore.8me”"

                 Exposure X2 2.2.0 - aus der Datei "“Alien Skin Exposure X2 Photoshop x64.8bf”"

                 Extrudieren 19.0 - aus der Datei "“Standard MultiPlugin.8bf”"

                 Farbpapier-Collage 19.0 - aus der Datei "“Filter Gallery.8bf”"

                 Farbraster 19.0 - aus der Datei "“Standard MultiPlugin.8bf”"

                 Fasern 19.0 - aus der Datei "“Standard MultiPlugin.8bf”"

                 FastCore-Routinen 19.0 (20170929.r.165 2017/09/29: 1138933) - aus der Datei "“FastCore.8bx”"

                 Feuchtes Papier 19.0 - aus der Datei "“Filter Gallery.8bf”"

                 Filtergalerie 19.0 - aus der Datei "“Filter Gallery.8bf”"

                 Flash 3D 19.0 (20170929.r.165 2017/09/29: 1138933) - aus der Datei "“U3D.8bi”"

                 Fluchtpunkt 19.0 - aus der Datei "“VanishingPoint.8bf”"

                 Fotokopie 19.0 - aus der Datei "“Filter Gallery.8bf”"

                 Fotos freistellen und gerade ausrichten (Filter) 19.0 - aus der Datei "“Standard MultiPlugin.8bf”"

                 Fotos freistellen und gerade ausrichten 19.0 (20170929.r.165 2017/09/29: 1138933) - aus der Datei "“CropPhotosAuto.8li”"

                 Fresko 19.0 - aus der Datei "“Filter Gallery.8bf”"

                 Für Web speichern 19.0 - aus der Datei "“Save for Web.8be”"

                 Gekreuzte Malstriche 19.0 - aus der Datei "“Filter Gallery.8bf”"

                 Gerissene Kanten 19.0 - aus der Datei "“Filter Gallery.8bf”"

                 Glas 19.0 - aus der Datei "“Filter Gallery.8bf”"

                 Google Earth 4 19.0 (20170929.r.165 2017/09/29: 1138933) - aus der Datei "“U3D.8bi”"

                 Grobe Malerei 19.0 - aus der Datei "“Filter Gallery.8bf”"

                 Grobes Pastell 19.0 - aus der Datei "“Filter Gallery.8bf”"

                 Halide Bottlenecks 19.0 (20170929.r.165 2017/09/29: 1138933) - aus der Datei "“HalideBottlenecks.8bx”"

                 HDRMergeUI 19.0 - aus der Datei "“HDRMergeUI.8bf”"

                 HSB/HSL 19.0 - aus der Datei "“Standard MultiPlugin.8bf”"

                 IFF-Format 19.0 - aus der Datei "“Standard MultiPlugin.8bf”"

                 IGES 19.0 (20170929.r.165 2017/09/29: 1138933) - aus der Datei "“U3D.8bi”"

                 JPEG 2000 19.0 - aus der Datei "“JPEG2000.8bi”"

                 Kacheleffekt 19.0 - aus der Datei "“Standard MultiPlugin.8bf”"

                 Kacheln 19.0 - aus der Datei "“Filter Gallery.8bf”"

                 Kanten betonen 19.0 - aus der Datei "“Filter Gallery.8bf”"

                 Kohleumsetzung 19.0 - aus der Datei "“Filter Gallery.8bf”"

                 Konturen mit Tinte nachzeichnen 19.0 - aus der Datei "“Filter Gallery.8bf”"

                 Körnung && Aufhellung 19.0 - aus der Datei "“Filter Gallery.8bf”"

                 Körnung 19.0 - aus der Datei "“Filter Gallery.8bf”"

                 Kräuseln 19.0 - aus der Datei "“Standard MultiPlugin.8bf”"

                 Kreide && Kohle 19.0 - aus der Datei "“Filter Gallery.8bf”"

                 Kreuzschraffur 19.0 - aus der Datei "“Filter Gallery.8bf”"

                 Kristallisieren 19.0 - aus der Datei "“Standard MultiPlugin.8bf”"

                 Kunststofffolie 19.0 - aus der Datei "“Filter Gallery.8bf”"

                 Kurtosis 19.0 (20170929.r.165 2017/09/29: 1138933) - aus der Datei "“statistics.8ba”"

                 LAGE 19.0 (20170929.r.165 2017/09/29: 1138933) - aus der Datei "“U3D.8bi”"

                 Leuchtende Konturen 19.0 - aus der Datei "“Filter Gallery.8bf”"

                 Malgrund 19.0 - aus der Datei "“Filter Gallery.8bf”"

                 Malmesser 19.0 - aus der Datei "“Filter Gallery.8bf”"

                 Matlab-Vorgang 19.0 (20170929.r.165 2017/09/29: 1138933) - aus der Datei "“ChannelPort.8bf”"

                 Maximum 19.0 (20170929.r.165 2017/09/29: 1138933) - aus der Datei "“statistics.8ba”"

                 Median 19.0 (20170929.r.165 2017/09/29: 1138933) - aus der Datei "“statistics.8ba”"

                 Mehrprozessorunterstützung 19.0 (20170929.r.165 2017/09/29: 1138933) - aus der Datei "“MultiProcessor Support.8bx”"

                 Mezzotint 19.0 - aus der Datei "“Standard MultiPlugin.8bf”"

                 Minimum 19.0 (20170929.r.165 2017/09/29: 1138933) - aus der Datei "“statistics.8ba”"

                 Mit Struktur versehen 19.0 - aus der Datei "“Filter Gallery.8bf”"

                 Mittelwert 19.0 (20170929.r.165 2017/09/29: 1138933) - aus der Datei "“statistics.8ba”"

                 MMXCore-Routinen 19.0 (20170929.r.165 2017/09/29: 1138933) - aus der Datei "“MMXCore.8bx”"

                 Neigung 19.0 (20170929.r.165 2017/09/29: 1138933) - aus der Datei "“statistics.8ba”"

                 Neonschein 19.0 - aus der Datei "“Filter Gallery.8bf”"

                 NTSC-Farben 19.0 (20170929.r.165 2017/09/29: 1138933) - aus der Datei "“NTSC Colors.8bf”"

                 Objektivkorrektur 19.0 - aus der Datei "“Lens Correction.8bf”"

                 Objektivunschärfe 19.0 - aus der Datei "“Lens Blur.8bf”"

                 Ölfarbe getupft 19.0 - aus der Datei "“Filter Gallery.8bf”"

                 OpenEXR 19.0 - aus der Datei "“Standard MultiPlugin.8bf”"

                 Ozeanwellen 19.0 - aus der Datei "“Filter Gallery.8bf”"

                 Patchwork 19.0 - aus der Datei "“Filter Gallery.8bf”"

                 PCX 19.0 (20170929.r.165 2017/09/29: 1138933) - aus der Datei "“PCX.8bi”"

                 Pfade -> Illustrator 19.0 - aus der Datei "“Standard MultiPlugin.8bf”"

                 Photoshop 3D-Modul 19.0 (20170929.r.165 2017/09/29: 1138933) - aus der Datei "“Photoshop3DEngine.8bi”"

                 Photoshop Touch 19.0 - aus der Datei "“PSDX.8bi”"

                 Pixar 19.0 (20170929.r.165 2017/09/29: 1138933) - aus der Datei "“Pixar.8bi”"

                 Polarkoordinaten 19.0 - aus der Datei "“Standard MultiPlugin.8bf”"

                 Portable Bit Map 19.0 (20170929.r.165 2017/09/29: 1138933) - aus der Datei "“PBM.8bi”"

                 Prägepapier 19.0 - aus der Datei "“Filter Gallery.8bf”"

                 PRC 19.0 (20170929.r.165 2017/09/29: 1138933) - aus der Datei "“U3D.8bi”"

                 Punktieren 19.0 - aus der Datei "“Standard MultiPlugin.8bf”"

                 Punktierstich 19.0 - aus der Datei "“Filter Gallery.8bf”"

                 Radialer Weichzeichner 19.0 - aus der Datei "“Standard MultiPlugin.8bf”"

                 Radiance 19.0 (20170929.r.165 2017/09/29: 1138933) - aus der Datei "“Radiance.8bi”"

                 Rasterungseffekt 19.0 - aus der Datei "“Filter Gallery.8bf”"

                 Risse 19.0 - aus der Datei "“Filter Gallery.8bf”"

                 Schwamm 19.0 - aus der Datei "“Filter Gallery.8bf”"

                 Schwingungen 19.0 - aus der Datei "“Standard MultiPlugin.8bf”"

                 Selektiver Weichzeichner 19.0 - aus der Datei "“Standard MultiPlugin.8bf”"

                 Snap Art 4 4.1.0 - aus der Datei "“Alien Skin Snap Art 4 Photoshop x64.8bf”"

                 Solarisation 19.0 (20170929.r.165 2017/09/29: 1138933) - aus der Datei "“Solarize.8bf”"

                 Spaces 19.0 - aus der Datei "“Spaces.8li”"

                 Spritzer 19.0 - aus der Datei "“Filter Gallery.8bf”"

                 Standardabweichung 19.0 (20170929.r.165 2017/09/29: 1138933) - aus der Datei "“statistics.8ba”"

                 Stempel 19.0 - aus der Datei "“Filter Gallery.8bf”"

                 STL 19.0 (20170929.r.165 2017/09/29: 1138933) - aus der Datei "“U3D.8bi”"

                 Strichumsetzung 19.0 - aus der Datei "“Filter Gallery.8bf”"

                 Strudel 19.0 - aus der Datei "“Standard MultiPlugin.8bf”"

                 Stuck 19.0 - aus der Datei "“Filter Gallery.8bf”"

                 Sumi-e 19.0 - aus der Datei "“Filter Gallery.8bf”"

                 Summe 19.0 (20170929.r.165 2017/09/29: 1138933) - aus der Datei "“statistics.8ba”"

                 Targa 19.0 - aus der Datei "“Standard MultiPlugin.8bf”"

                 Tontrennung && Kantenbetonung 19.0 - aus der Datei "“Filter Gallery.8bf”"

                 U3D 19.0 (20170929.r.165 2017/09/29: 1138933) - aus der Datei "“U3D.8bi”"

                 Unterstützung für Skripten 19.0 - aus der Datei "“ScriptingSupport.8li”"

                 Varianz 19.0 (20170929.r.165 2017/09/29: 1138933) - aus der Datei "“statistics.8ba”"

                 Verbiegen 19.0 - aus der Datei "“Standard MultiPlugin.8bf”"

                 Verflüssigen 19.0 - aus der Datei "“Liquify.8bf”"

                 Versetzen 19.0 - aus der Datei "“Standard MultiPlugin.8bf”"

                 Verwackelte Striche 19.0 - aus der Datei "“Filter Gallery.8bf”"

                 Verwacklung reduzieren 19.0 - aus der Datei "“Shake Reduction.8bf”"

                 Virtual Reality Modeling Language | VRML 19.0 (20170929.r.165 2017/09/29: 1138933) - aus der Datei "“U3D.8bi”"

                 Wavefront|OBJ 19.0 (20170929.r.165 2017/09/29: 1138933) - aus der Datei "“U3D.8bi”"

                 Weiches Licht 19.0 - aus der Datei "“Filter Gallery.8bf”"

                 Wellen 19.0 - aus der Datei "“Standard MultiPlugin.8bf”"

                 WIA-Unterstützung 19.0 (20170929.r.165 2017/09/29: 1138933) - aus der Datei "“WIASupport.8li”"

                 Windeffekt 19.0 - aus der Datei "“Standard MultiPlugin.8bf”"

                 Wireless Bitmap 19.0 (20170929.r.165 2017/09/29: 1138933) - aus der Datei "“WBMP.8bi”"

                 Wölben 19.0 - aus der Datei "“Standard MultiPlugin.8bf”"

                 Wolken 19.0 (20170929.r.165 2017/09/29: 1138933) - aus der Datei "“Clouds.8bf”"

               

              Optionale Zusatzmodule und Zusatzmodule von Drittanbietern: KEINE

               

               

              Doppelte und deaktivierte Zusatzmodule: KEINE

               

               

              Nicht geladene Plug-Ins: KEINE

               

              Erweiterungen:

               

                 com.adobe.Butler.backend  2.0.0 – aus der Datei “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.Butler.backend\index.html”

                 com.adobe.inapp.purchase  2.11.27 – aus der Datei “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_11_27\purchase.html”

                 Neues Dokument  2.1.0 – aus der Datei “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.ccx.fnft\fnft.html”

                 Bibliotheken  2.11.27 – aus der Datei “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_11_27\index.html”

                 Einstieg  2.1.0 – aus der Datei “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.ccx.start\index.html”

                 Coolorus 2․5  2.5.11 – aus der Datei “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.moongorilla.coolorus2\index.html”

                 Adobe Color-Themen  6.1.0 – aus der Datei “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

                 Exportieren als  3.0.13 – aus der Datei “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

                 Exportieren als  3.0.13 – aus der Datei “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

               

              Installierte TWAIN-Geräte: OHNE

              • 4. Re: Photoshop causes Bluescreen when opening big images
                Grein Level 1

                Hi Test Screen Name,
                thanks for your reply too. Yeah I thought something like that. It just seems to me like there's a branch of operations especially in the Adobe applications which trigger this Bluescreen. I've rebooted the System already and also checked all the device drivers. I'm sure it's something about Hardware. But as I told, I did stresstests on every component possible, without any Bluescreen. It can be a specific error on mainboard or in the cpu but this would be very hard to find in my opinion.

                • 5. Re: Photoshop causes Bluescreen when opening big images
                  Test Screen Name Most Valuable Participant

                  You could maybe at least eliminate the GPU by turning that off.

                  • 6. Re: Photoshop causes Bluescreen when opening big images
                    Trevor.Dennis Adobe Community Professional

                    We can see you are using an 8 core CPU.  Which CPU is it, and on what motherboard?  If it is a new system with i9X processor and X299 motherboard, then there are issues when using Turbo mode 3 with Adobe apps

                     

                    https://www.pugetsystems.com/labs/support-hardware/WHEA-UNCORRECTABLE-ERROR-on-Gigabyte-x2 99-and-Skylake-X-SOLVED-1042/

                    • 7. Re: Photoshop causes Bluescreen when opening big images
                      davescm Adobe Community Professional

                      There are some issues in that system info which point to it being a non- genuine copy of Photoshop,  not least the License Type of "Unbegrenzt" - which I believe translates as "Unlimited". CC is sold on subscription only (License Type Abonnement).

                       

                      If that is not genuine software I can't help you. If you do have a CC subscription then I suggest you uninstall and download the latest version (r.190)

                       

                      Dave

                      • 8. Re: Photoshop causes Bluescreen when opening big images
                        Grein Level 1

                        Trevor.Dennis
                        You are the chief! Fixed my problem with just 2 clicks in the BIOS. Thank you very very much!

                         

                        davescm
                        You're absolutly right, sry for that. Just to don't look like an idiot here I like to say that I have a valid license which I'm using at work, but not installed on this PC yet. I think the latest version of Photoshop (official) will solve this problem too. Again, sry for that

                        • 9. Re: Photoshop causes Bluescreen when opening big images
                          Trevor.Dennis Adobe Community Professional

                          OK so that will be the 7820X then.  Skylake, thank goodness, and 28 PCIe lanes.  Apart from the BSODs, which I am very much relieved to hear you were able to fix, as it seems that a LOT of people are building X299 systems, how are you finding the performance? 

                           

                          Are you using NVMe drives, and if yes, which ones?

                          I think I have read that with 28 lanes, you have to choose between SATA ports and M.2 slots.  Are you able to use three M.2 slots, even if that cuts down on how many SATA ports you can use?

                          Do you have to switch that option with MB headers, or is it a BIOS option?

                           

                          How are you finding the performance generally?  Unfortunately you can't answer the question I would be most interested in, that being how well does Turbo Mode 3 work with Photoshop?   We like to think that Photoshop is lightly cored, but quite a lot of filters and features do use all 12 threads on my 3930K system.  Perhaps now you have the BSODs sorted, you could evaluate and give us some feedback?  Any information would be appreciated.

                           

                          BTW  Our Dave is like Sherlock of the forums, and doesn't miss a thing.

                          • 10. Re: Photoshop causes Bluescreen when opening big images
                            Grein Level 1

                            Hey Trevor,
                            I'm currently not using the NVM drivers, all my SSD's/HDD's are connected with SATA. I built a new system and take the HDD's from the old one. Definitely will test that in the future, but for now it was a bit to high price to switch every component

                             

                            I've changed the option in the BIOS, exactly like written in the article you send to me.

                             

                            As far as I was able to see yesterday at 2am ^^ the performance of Photoshop was very good once I've changed the volt count on the cpu. Seems very fast to me, even as I sized an image from 3000 to over 10000 px width with Alienskin Blowup the system was running stable and fast, which is a good sign and sort of a benchmark test with this problem I had. I'll check out the performance in the next month and give you a detail feedback how it works.

                             

                            Yeah true, Dave's the Sherlock, but he's right too. It isn't right to contact you on the Adobe Forums with a cracked license. I know that. But this problem seemed to go very deep into the system and nobody (not even IT or hardware guys) were able to locate the problem. This is even a bigger award for your skills on the Adobe board I think

                             

                            Again, thanks a lot! & have a nice xmas

                            • 11. Re: Photoshop causes Bluescreen when opening big images
                              davescm Adobe Community Professional

                              Aside from the legal/moral issues, the problem with hacked copies is that they often do not work correctly. There are problems with the library files in your copy and you never know whether the person who cracked it has inserted other unwanted code which may bite you later.

                              Not worth the risk in my view.

                               

                              Dave

                              • 12. Re: Photoshop causes Bluescreen when opening big images
                                Grein Level 1

                                Hi Trevor,
                                hope you're doing well.

                                 

                                Like I promised a month before I have a little update for you concerning Adobe on Skylake. First of all, the voltage change just fixed the problem in a first way. Very soon the BSODs started to come up again in Photoshop and InDesign beside working stable the meantime. I did some testing on it and learned that a lot of the BSODs are caused by plugins (like Alienskin in my case) which work on multicore (like you mentioned before). But also other things (most small actions which seems random to me) let to a BSOD like before. But the voltage adjustment definitly changed something and I was able to start up the software again and even work on it. Beside the BSODs what I can tell the software works pretty well. It's hard for an artist to see difference between the systems to be honest. It's like I suggested when I bought the Skylake. Adobe works well as always (when no BSOD happens) and the system runs faster then on my older CPU which wasn't a Skylake. 

                                 

                                But now to the real problem and it's solution for the moment. One week ago I found a new BIOS version which was released on the 10th of January by Gigabyte for the X299 mainboard I have. I q-flashed my BIOS with it and also installed the new and recommended drivers mb_driver_chipset_intel_x299series and  mb_driver_intel_me_x299series, as well as adjusting the voltage settings which you sended me. After this it seems like a really big update to me where Gigabyte finally did a great job. My whole system works way faster and stable now and I didn't got a single BSOD the last days. I'll go on with some further testing the next weeks and will tell you if there are some BSODs again.

                                 

                                PS: I got one BSOD in Maya during the last month. So it seems like not only Adobe applications do have problems on X299

                                 

                                Marcel