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Slow Responsiveness in AE

Explorer ,
Dec 21, 2017 Dec 21, 2017

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After Effects has become VERY VERY slow to responde to any and all input.

I have to wait 2 seconds for a layer to untwirl

I have to wait a few seconds before it will registery I have selected a alyer, clicked on a keyframe.

Preview is hit and miss weather it will even respond.

I have a new machine PC

10 core i7 3970 3,5Ghz

Nvidia 1070

128 Gig RAM

Scatch disk running on a fast SSD

Software running off Samsung 960 Pro M2 SSD (fastest drive available)

I don't know what more I could throw at the machine to get it to be responsive.

I've tryedcc 2015, 2017 & the latest Oct 2017 update. Still no love.

Please help. Waiting 2 secondsa per click is not workable.

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LEGEND ,
Dec 21, 2017 Dec 21, 2017

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Ceck your system event viewer. This simply sounds like a device driver is crashing over and over and there's a deeper compatibility issue somewhere.

Mylenium

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Explorer ,
Dec 21, 2017 Dec 21, 2017

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Thank you. I've checked myself, but it's all gobbledigook to me.

Will ask IT to look at it.

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Adobe Employee ,
Dec 21, 2017 Dec 21, 2017

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Hi ColourAndre,

Still seeing this problem? If so, kindly contact us. Here's how: FAQ: How do I contact Adobe Support? https://www.surveymonkey.com/r/BHP6X3D

Thanks,

Kevin

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Valorous Hero ,
Dec 21, 2017 Dec 21, 2017

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When my system slows down it is always due to these two cases -

1) cache is full

2) system is low on resources

In such situations, purge RAM and memory. If you are using other apps at the same time, then consider closing those apps.

If these steps do not help you then there is a huge chance you have bigger/other problems than AE.

Motion Graphics Brand Guidelines & Motion Graphics Responsive Design Toolkits

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Community Beginner ,
Feb 01, 2018 Feb 01, 2018

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LATEST

I have been having this same issue. Purging memory does not seem to help. I have noticed this issue gets especially bad when twirling down and editing waveforms. When the GPU accelerated UI update came through it was unusable for me unless I disabled the audio levels panel. For whatever reason drawing the audio levels was constantly generating errors. That issue seems to be resolved as of the latest update, but I wonder if this is related and there's some issue with the new UI code and audio.

System specs:

Win 10
i7 5820k
64gb RAM
GTX 1080 TI
GTX 1080

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