As you're getting an error about access token being expired, could you please let us know which operating system are you working on?
Also, have you tried reinstalling Lightroom CC as it might be showing you an error due to a wrong install?
I too have this problem
I have reinstalled LR CC but the message is still there and i cannot use Lightroom
Anyone know the solution????
I have the same problem!!!!!!!!!!!!!!
Me too!! "your acces toke is expired" ... that's what I got....
2 people found this helpful
Please try the steps mentioned below:
Close Lightroom .
Quit the Creative Cloud App.
Restart the computer
Let us know if it works.
it doesn't work, i'ven tryng this a lot of times
Same problem here.
I think what caused my issue is a network interruption.
As sson as I reconnected I got this error however I am now stuck in a loop of
gettting the mesage "Access token Expired" -Sign out - sign back in same error message
Have restarted many times with no sucess... it seems I am locked out of LR CC
Signing out of Creative cloud makes no difference either.
I’m too having this problem. I’m on a Asus laptop. I’ve tried all steps. Nothing. Can’t use it now
I was having the same issue. After 6 hours on the phone with adobe and thru remote login, no one was able to fix this problem. The only solution for me was to reinstall Windows 10...
I am having the same issue and couldn't be more frustrated. Have rebooted my computer about 5 times, even reset that clock as I got one different error message about my clock being wrong (WHAT?). I JUST downloaded Lightroom tonight, so it shouldn't be an update (version) issue.
Same issue here, Photoshop seems fine, just Lightroom. Really frustrating.
Sorry that you're getting the error message "your access token is expired" after the latest Lightroom CC 1.2 update.
This issue has been reported to our Engineering team and they are working on it.
I had the same problem getting the "your access token is expired"
I uninstalled all creative cloud products and creative cloud itself. Then went to the adobe website to download the Lightroom CC installer and installed Lightroom CC. After it was done installing I installed Creative Cloud and have not had the problem since.
This is directed to the Adobe Staff: When will this be fixed? Based on all the hype on the internet how wonderful Lightroom CC is I invested a whole lot of money I shouldn't have on a 12.9 iPad Pro, pencil and keyboard which I cannot use as intended as an adjunct to my Windows 10 laptop. Reinstalling Windows 10 and all the Adobe apps and the hours of work that would require is NOT an option for me.
I am super disappointed to put it mildly.
2 people found this helpful
Please navigate to the location C:\Program Files (x86)\Common Files\Adobe and rename the files SLCache to SLCache.oldand Adobe PCD to AdobePCD.old and OOBE to OOBE.old and caps to caps.old
Navigate to C:\ProgramData\Adobe and rename SL Store to SLStore.old
Navigate to C:\Users\username\AppData\Local and rename OOBE to OOBE.old
Navigate to C:\ProgramFiles\Adobe\lightroom CC and right click on Lightroom.exe and choose run as admin.
Check if you are still getting the error.
Tried your suggestions:
First of all, Adobe Creative Cloud has to be running or Lightroom CC
will not run as administrator, at least not on my Dell XPS.
Also files you referred to in first step were folders, but I went ahead
and renamed them as instructed
same with second instruction
On third instruction there was a different path on my PC to OOBE:
C:\Users\[my user name]\AppData\Local\Adobe\OOBE. Renamed this folder to
OOBE.old as instructed
Executed Lightroom/cc /as administrator. It launched and gave me the
exact error as before. When I terminated the app my display (laptop and
monitor) went completely dark for a minute, then recovered. That was scary.
I pulled out an old MacBook Pro that the Dell XPS replaced and loaded
lightroom cc on it. It is working perfectly on the MacBook, but it is
slow as the MacBook does not have the RAM nor I7 processor as the XPS.
After the steps taken above I completely shutdown the XPS and restarted. Lightroom CC will now start without any error messages. However I tried to import my first image from my NAS server but it gave me "Lightroom has stopped working and will close" message and it did. Tried it again; same result.
I will wait for you guys come up with a comprehensive fix for this application, as in my mind Lightroom CC for a PC has more bugs than a Louisiana swamp and not worth my time. Classic still works thank goodness.
I am having the same problem and I do not see Adobe responding in a way that make sense. Also I have to keep signing into Creative Cloud. Is it time to move on from Adobe??
Same here, Just got a brand new laptop and also have to keep signing into Creative Cloud.
I had this happen with the Creative Cloud app and fixed it with a full removal reinstall found here.
Did all of the above recommendations for lightroom CC and still see the forced logout intermittently.
This is ridiculous. This issue has been reported LAST YEAR and we still have no fix? The whole internet works on services where a user needs to log in, this is a problem which has literally been beaten to death and Adobe cannot get a working login shipped to customers who pay a shitload of money for a product which they cannot use? ARE YOU JOKING ADOBE? IT'S A BLOODY LOGIN WHICH YOU NEED TO GET RIGHT. HIRE SOME FREAKING COMPETENT DEVELOPERS AND FIX THE PRODUCT OR STOP CHARGING MONEY FOR IT MEANWHILE!!!!
Same exact issue... Its MAY 2018 and STILL no answer? WTH
I can confirm that I am having this issue. I have no idea what is going on.
Photoshop works perfectly fine. It's just lightroom CC that comes up with "an error occured while signing in Lightroom CC "your access token is expired". Please sign out and sign in again". I signed out, I signed in. Same problem.
I really can't afford to reinstall windows. I don't get how this isnt an issue with photoshop but is an issue with lightroom CC.
I have to add though that Lightroom CC works perfectly fine on my desktop windows. It's just on my laptop windows that it is having issues.
Edited photos for my uni work, went to export them for printing and I've had this error... going to have to re-edit them all on photoshop, but it's so annoying when working with RAW files.
Same problem here. I've previously had to sign out and sign in again to open LR CC, which was annoying enough, but now I get the same message on a loop so I'm unable to access it at all. I agree with everyone else that this is so annoying. Please fix ASAP. I'm also out-of-pocket for a couple of hundred dollars because I bought the stand-alone version which, despite numerous hours on Live Chat I could not get to work, so I eventually had to resubscribe to a plan.
Thank you sir...it worked for me.
Just paid for a Photography subscription and installed Lightroom CC this morning. Haven't been able to launch the app because I'm having the same issue as reported above. Very disappointing.
EDIT: After restarting, uninstalling all Adobe programs, reinstalling them and restarting again, I was able to log in.
Same issue! Brand new computer, running Windows 10, Pentium 7 processor. I had 2 good months of using Adobe Lightroom.. then all of a sudden! I have done all the Adobe updates, restarted the computer, read all of the above comments, scratched my head and.. now what?
Getting behind on deadlines!!
Where we at with this Adobe!?!?!?
A nice man on the adobe chat was able to solve this problem. Here are the steps he posted
Activation issue windows
1) Close all adobe related processes in task manager (Core sync, services for adobe desktop app, adobe desktop service, Adobe IPC broker, AAM updater)
2) Navigate to following locations and assign the current user full permissions to adobe folders. (Right click on adobe folder select properties then click security tab , click edit and select current user you are signed in with , select full control , click apply and then ok)
C://program data (enable view hidden files to see this folder)
C://program files 86x/common files
C://program files 86x/
C://program files/common files
C: //program files/
3) rename SLstore to Slstore.old at following location c://program data/Adobe/
4) Rename SLcache to Slcache.old at following location C:\Program Files (x86)\Common Files\Adobe
4) Navigate to c://users/username/appdata/local/adobe/oobe and rename Opm.db to opm.old
5) Navigate to c://windows/system32/drivers/etc/ and open hosts file using notepad. IF you see any Adobe entry there please replace that hosts file with a new hosts file which does not have any adobe entry. If there is no Adobe entry leave the hosts file as it is.
6) Launch cc app and sign in .
It did not work. I signed out from the cloud and lightroom, restarted my computer and it is back to the same issue. There is no tech support from Adobe available. So Im uninstalling this program and searching for a better functioning photo editing program.