1 Reply Latest reply on Jan 4, 2018 6:43 AM by Akki_24 Branched from an earlier discussion.

    When I go to create a pdf file it prompts me to sign up/subscribe

    bscorpio73

      When I go to create a pdf file it prompts me to sign up/subscrib. So I clicked subscribe and a pop up says I’m already subscribed And asks me if I want to go manage my subscription. So I tried to cancel and re-subscribe and it did the same thing. It will not allow me to do anything with the application because for some reason it thinks I’m not a subscriber.

        • 1. Re: When I go to create a pdf file it prompts me to sign up/subscribe
          Akki_24 Adobe Employee

          Hi Bscorpio,

           

          We apologize for the delay in response to your query.

          We have checked your account information and there seems to be some problem with the account's activation.

          I assume that your old subscription which has not been terminated completely is contradicting with the new and active one.

          As this is an open forum, so we can't share the exact account or billing information publicly because of security reasons. For detailed information you may check private message for further information.

          Or for more convenient you can also contact to our customer care billing team- https://helpx.adobe.com/contact.html

           

          Regards,

          Akanchha 

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