I just purchased membership to this on December 8.
On December 15, it started going crazy saying "access token is expired"I called that same night and nothing was resolved and I was told it was a higher problem so I would be called in 48hrs.
Today, is December 27 and I gave them a called again regarding this matter because I been waiting and I wanted to cancel but it says I have to pay a cancellation fee but I haven't used it in over two weeks because of this issue.
I was told again, I have to wait 24 hours for a call back to resolved this issue.
Anyone know what to do?
Are you calling Support or are you calling Sales. If Support, don't. Call Sales. If you get a runaround demand a supervisor who can resolve account issues.
I've called both... sales transferred me to support.
A supervisor is supposed to call me in 24 hours
Sales is giving you the run around. They CAN give you a refund, reinstate your account to a workable state then start the billing anew. Issue is they are working in a call center and don't know how.
You need to be talking to someone directly in Adobe billing/accounts.