5 Replies Latest reply on Sep 30, 2018 6:45 AM by pedrov60531399

    Access Token is Expired

    TORRES16

      I just purchased membership to this on December 8.

      On December 15, it started going crazy saying "access token is expired"I called that same night and nothing was resolved and I was told it was a higher problem so I would be called in 48hrs.

      Today, is December 27 and I gave them a called again regarding this matter because I been waiting and I wanted to cancel but it says I have to pay a cancellation fee but I haven't used it in over two weeks because of this issue.

      I was told again, I have to wait 24 hours for a call back to resolved this issue.

      Anyone know what to do?

        • 1. Re: Access Token is Expired
          Neox99 Level 4

          Are you calling Support or are you calling Sales. If Support, don't. Call Sales. If you get a runaround demand a supervisor who can resolve account issues.

          • 2. Re: Access Token is Expired
            TORRES16 Level 1

            I've called both... sales transferred me to support.

            A supervisor is supposed to call me in 24 hours

            • 3. Re: Access Token is Expired
              Neox99 Level 4

              Sales is giving you the run around. They CAN give you a refund, reinstate your account to a workable state then start the billing anew. Issue is they are working in a call center and don't know how.

              You need to be talking to someone directly in Adobe billing/accounts.

              • 4. Re: Access Token is Expired
                wintermute314 Level 1

                A nice man on the adobe chat was able to solve this problem. Here are the steps he posted

                 

                from: Validating Software License Loop

                 

                Activation issue windows

                 

                1) Close all adobe related processes in task manager (Core sync, services for adobe desktop app, adobe desktop service, Adobe IPC broker, AAM updater)

                 

                2) Navigate to following locations and assign the current user full permissions to adobe folders. (Right click on adobe folder select properties then click security tab , click edit and select current user you are signed in with , select full control , click apply and then ok)

                 

                  C://program data (enable view hidden files to see this folder)

                 

                  C://program files 86x/common files

                 

                  C://program files 86x/

                 

                  C://program files/common files

                 

                  C: //program files/

                 

                 

                 

                3) rename SLstore to Slstore.old at following location c://program data/Adobe/

                 

                4) Rename SLcache to Slcache.old at following location C:\Program Files (x86)\Common Files\Adobe

                 

                4) Navigate to c://users/username/appdata/local/adobe/oobe and rename Opm.db to opm.old

                 

                5) Navigate to c://windows/system32/drivers/etc/ and open hosts file using notepad. IF you see any Adobe entry there please replace that hosts file with a new hosts file which does not have any adobe entry. If there is no Adobe entry leave the hosts file as it is.

                 

                6) Launch cc app and sign in .

                • 5. Re: Access Token is Expired
                  pedrov60531399

                  Didn't work for me. Also same problem, just started today-