3 Replies Latest reply on Dec 30, 2017 12:59 PM by Ged Traynor

    PS 2018 freezes when opening Raw file

    douglasa93232123 Level 1

      I am using PS CC 2018 with the current updates installed. My OS is Windows 7, again up to date. Graphics processor is AMD RadeonHD 6450 with the latest drivers installed.


      If I attempt to open any raw file (Olympus or Panasonic) from PS, the image opens in the Camera Raw window. Following any adjustments, or none at all, selecting "Open Image" causes the Camera Raw window to close, but the image will not open in PS and PS itself freezes, not responding to the selection of any button, including the "close" button. Opening Task Manager shows PS "not responding" and I have to force a closure.


      The same thing happened when PS did the last update. That was eventually "cured" by going to Preferences/Performance and de-selecting "Use Graphics Processor". I have tried that again, but it does not resolve the issue.


      Can anyone resolve this for me, Please...