1 Reply Latest reply on Dec 30, 2017 7:43 AM by John T Smith

    LR hangs at startup - continuous blue spinning wheel (Windows 10 Home)

    IdzAzra

      Hi,

       

      Just installed Win 10 Home from my local laptop repair store, and I have Win 10 Home version 1709. Then I subscribed the Photography Plan and Installed Lightroom CC.

       

      However when I tried to open it, it hangs at the startup screen (that credit window) and the blue wheel indicator keep spinning.

       

      Already tried compatibiity, repairing c++ 2012 version 4, admin rights, but all not works.

       

      Any other ways to rectify this?

       

      PS: my laptop got twin graphic i.e AMD and Intel. However when I used win 7 last time, this is not a problem, and I can use LR like normal.