4 Replies Latest reply on Jan 19, 2018 8:57 PM by Hyoumaru

    Photoshop CS6 crashing after cloning hard drive

    Hyoumaru Level 1

      Recently the hard drive I've been running since 2012 was slowing down exponentially, so I used a Wavlink Dock to clone it to a new hard drive. Upon trying to run photoshop CS6 on the clone, I had to re-enter the serial key, but things seemed to be okay after that.

       

      It was only after I had to use it for something I discovered a problem. Photoshop CS6 seems to now crash at the slightest action once open. No discernable cause, just trying to do anything in it can make it crash. I uninstalled and reinstalled CS6 to see if it might help, but the same thing happens every time.

       

      I don't know if this is an issue with Photoshop, or an issue with the hard drive clone, either presents a problem to me, does anybody know what might be causing this?

        • 1. Re: Photoshop CS6 crashing after cloning hard drive
          Ged Traynor Adobe Community Professional

          Have you tried resetting PS preferences

          To restore preferences quickly using a keyboard shortcut: Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop

           

          Failing that you could also try this

          Use the Creative Cloud Cleaner Tool to solve installation problems

           

          Re-installing the OS for a fresh install may be the next option to take, it doesn't do any harm to start with a clean OS installation

          • 2. Re: Photoshop CS6 crashing after cloning hard drive
            Hyoumaru Level 1

            Resetting the prefs didn't help unfortunately

             

            Does a tool made for the creative cloud help when I use a pre-Creative Cloud version of the software?

             

            I actually cloned the hard drive because a system reinstall WOULD actually be trouble for me at this point since I don't presently have access to reinstallation media (hard-drive installed reinstallation media is not a good idea, never was) or a lot of the programs I run usually since I'm out for a while. If this problem can be resolved without reformatting the hard drive, it would be the most optimal solution

             

            I pulled the error entry from the event viewer

             

            Faulting application name: Photoshop.exe, version: 13.0.0.0, time stamp: 0x4f61c045

            Faulting module name: atio6axx.dll, version: 6.14.10.9236, time stamp: 0x4b2aaa84

            Exception code: 0xc0000005

            Fault offset: 0x000000000000d218

            Faulting process id: 0x25a4

            Faulting application start time: 0x01d384017f33200f

            Faulting application path: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Photoshop.exe

            Faulting module path: C:\Windows\system32\atio6axx.dll

            Report Id: 109ab427-eff5-11e7-83b0-bcaec519283d

             

            No idea how to troubleshoot any of that, hopefully someone else can make sense of it

            • 3. Re: Photoshop CS6 crashing after cloning hard drive
              Ged Traynor Adobe Community Professional

              From the event log, it looks like your AMD GPU is causing the crashing

              Check here for updated drivers for you GPU, download the latest version, uninstall the current version on your PC and install the new version

              Download Drivers

               

              Also make sure PS is up to date, latest update here

              Adobe - Photoshop : For Windows : Adobe Photoshop 13.0.1.3 update for CS6

               

              The cleaner tool works for all version of PS, but before using you need to make sure you have your serial key at hand for re-installation

              You can download CS6 from here

              Download Adobe CS6 Trials: Direct Links (no Assistant or Manager) | ProDesignTools

              1 person found this helpful
              • 4. Re: Photoshop CS6 crashing after cloning hard drive
                Hyoumaru Level 1

                Apologies for the late reply, been busy.

                 

                I uninstalled my Display driver and reinstalled it, but the crashes are still happening. The event viewer still declares C:\Windows\system32\atio6axx.dll at fault too.

                 

                Took this screencap of the preferences before it crashed one of the previous times, don't know if it's of any help, but seems to be directed towards the display drivers

                Screenshot 2018-01-19 23.50.15.png