1 Reply Latest reply on Jan 2, 2018 5:53 AM by Sheena Kaul Branched to a new discussion.

    Nightmare to cancel Adobe Stock

    almaysand

      I like other’s on this forum have tried for months to cancel my adobe stock subscription. The cancel button on my adobe stock account is mysteriously missing for months. i have contacted customer support on various occasions to request my adobe stock subscription Be canceled but my chat ubruptly ends with no warning and no solution. This is incredibly frustrating. i have waited and waited for a representative only to be hung up on. You are stealing peoples money if you refuse to let them cancel a subscription and continue to draft money out their account! I was horrified to see that others have had this same problem with  no solution. It’s a scam to not let people cancel their subscriptions. I have loyally paid for my creative suite for years, but am so disappointed in this I May cancel everything altogether, this is ridiculous Adobe.

        • 1. Re: Nightmare to cancel Adobe Stock
          Sheena Kaul Adobe Employee

          Hi Alma,

           

          I apologize for the poor experience that you've been through.

           

          I have checked the case notes and will be escalating it to the concerned team so that they can contact you and help you with the resolution.

          Appreciate your patience.

           

          Feel free to update the thread in case of any updates.

           

          Regards,

          Sheena

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