the same thing has been happening to me! and on top of that I got no reminder for a renewal of subscription!! and they renewed it without even asking or confirming. this is wrong and looting us!
please keep in mind that Holidays were happening in the last few days. Adobe's Staff members are just humans, too
Please check your Spam folder. Make sure that e-mails from Adobe are not getting placed there.
In any case, I'm tagging Rajashree Bhattacharya - she'll be able to help both of you.
I clicked on ”manage plan”. Under account status of the creative cloud, it says non applicable and it also shows the next charging date. So, I am confused if the subscription has been cancelled or not.