Download errors on Application downloads? Where is customer support?

[johngmont]

Hey there, I bought the CC package after I left my last company and am just trying to download the apps onto my laptop.  It keeps telling me there is a "Download Error" every time I click on the Apps tab in the CC toolbar.  It leads me to contact customer support.  I have tried to chat 3-4 times.  Only once have I ever received anyone after waiting for literally hours, and that person, although nice, was unable to even address the issue and said I had to talk to tech support, which he supposedly was connecting me to.  After waiting 45 minutes, it just auto logged me out.  I have now been on the phone line support for well over 90 minutes waiting for anyone to answer the phone and all I get is this awful hold music.  I am paying monthly for a product I can't use when I have contracts I need to fulfill.  I just went to Adobe Max and as Adobe says its "there to support the creative community", they are literally providing no support for paying customers.  Can anyone help????

[Profanity removed... families visit this forum... Mod]

[Cari Jansen · Accepted solution]

The following page might be of help for you:

Download error in Apps tab of Adobe Creative Cloud desktop application

It has a step-by-step instruction of removing the OOBE and AAMUpdater folders from your system. Are you able to try this?

Let us know how you go. Also if you continue to see the download error, please let us know:

• What operating system you are running on. (e.g. Windows 10, Mac OS High Sierra).

And hopefully we'll be able to help you along from this point forward.

[johngmont]

Thank you for your response.  I have tried that fix previously but it didn't change the outcome.  Do the OOBE and AAMUpdater files need to be thrown out or just removed from that folder?  Either way it doesn't seem to help.  I also uninstalled the Creative Cloud app and tried to download the software.  It lets me successfully download the installers to my laptop when the CC app is not present directly from the Adobe site, but then the install stops about 25% of the way through and says that the Adobe servers cant be contacted.  I think it is trying to load the Creative Cloud app which is the piece that doesn't work. 

Any other things I can try?

[johngmont]

Oh, and Im running MacOS Sierra 10.12.5

[johngmont]

PLEASE PLEASE PLEASE help.  This is costing me a ton of money.  I have tried everything under the sun and every tip I could find online and nothing is working.  I need to speak with someone on the Adobe team who can help me!!!!!

[johngmont]

Any other thoughts you can provide?

[Nancy OShea]

See this help article.

Troubleshoot Adobe Creative Cloud download and install issues