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Sorry for the delay in response.
Try following troubleshooting steps to resolve the issue:
1- Update Reader to the latest patch if you haven't already- click check for updates under help menu.
2- Launch Reader as an administrator- Run an Adobe program as administrator | Windows 7, Vista
Is there any error message when trying to use digital certificates? What is the dot version of Reader you have on the machine: Identify the product and its version for Acrobat and Reader DC
Have you tried with another form to check if its not related to this specific form only? Operating system running on the machine- Mac/Windows?
Thanks for the note.
In the interim, I was able to ‘upgrade’ to Adobe Acrobat DC – and when I launched it, it asked somehthing like ‘do you want certificates’ - I said yes. And now I can sign electronically.
Glad to hear that the issue has been resolved.