15 Replies Latest reply on Jan 17, 2018 9:27 AM by kathleenf94602011

    Can't print from Adobe Reader

    thomasc41230242

      My printer is working, but I can't print from Adobe Reader.  When I try to print something from Adobe Reader, the print queue comes up empty.

        • 1. Re: Can't print from Adobe Reader
          ~graffiti Adobe Community Professional & MVP

          Have you tried all of the troubleshooting steps here: Troubleshoot PDF printing in Acrobat and Reader  ?

          • 2. Re: Can't print from Adobe Reader
            kathleenf94602011 Level 1

            I have tried everything.  Before I downloaded the latest Adobe Reader, my pdf bank statements would be automatically changed into documents and I could print them.  I did that only about a week or a week and a half ago.  Now, these same documents are not available to print.  I would like  to get my old version of Adobe back but I can't seem to find one.  Contact you is close to impossible.  I may have to try another reader if I can't print my bank statements.  I refuse to pay for this service as I only use it once a month.  If necessary, I'll just go non-green and have the bank send me the statements.  Very, very, very frustrating evening trying to find answers.

            • 3. Re: Can't print from Adobe Reader
              Abambo Adobe Community Professional

              Dear Kathleen, Thomas,

               

              The aim for Acrobat Reader is to read and print documents. You do not need to pay for it.

               

              If you are referring to the same problem on the same computer, please keep answering with one id. It's easier to follow-up. In the case you are referring to 2 distinct problems, please answer each one for his configuration.

               

              To be able to help you, we would need some information:

              • Your OS and version
              • Acrobat version (Help->about)
              • your printer and connection (USB, Wifi, network)
              • any error message you got
              • 4. Re: Can't print from Adobe Reader
                thomasc41230242 Level 1

                Abambo,

                 

                Thank you.  My problem is not related to Kathleen's problem (different computers).

                 

                Several days ago, when I tried to print two different PDF files, I received printing error messages stating that a particular file could not be opened.  I failed to copy the error message (my mistake), but the file included the word private and one or two other words, followed by several numbers.  Each printing error message had the same words but different numbers.  I tried to print a different PDF file yesterday, and received the same error message (different numbers).  So I deleted Acrobat Reader from my laptop and installed a new version of Acrobat Reader.  I also uninstalled my printer from my laptop and reinstalled it.  Now, when I try to print a PDF file, nothing happens after I hit the PRINT button.  When I go to the print queue, there is nothing there.  Note, I have no problems printing from other files; just PDF files from Adobe Reader.

                 

                I have a MacBook Pro, macOS High Sierra version 10.13.2 (latest version).

                 

                The Acrobat Reader is version 18.009.20050 (latest version, just updated).

                 

                The printer is an HP OfficeJet Pro 8710.  It is less than one year old.  It is connected through WiFi.

                • 5. Re: Can't print from Adobe Reader
                  kathleenf94602011 Level 1

                  I am talking about printing from my computer only.  I am running Windows 10 and have installed Acrobat Reader DC.  I have tried printing to my HP 4500 Envy wireless.  I had no problems with this configuration last week.  I just get an error message with no other information.  I am able to print other items to this printer.  I checked just to make sure there wasn’t an issue with the printer or the connection.  My bank statement has always been a pdf but this is the first time I have had a problem.  For your information, I talked with a friend who is having the same problem this week who didn’t have it last week.

                   

                  Sent from my iPhone

                  • 6. Re: Can't print from Adobe Reader
                    kathleenf94602011 Level 1

                    I am still unable to print pdf files and have not heard any further word on

                    this situation.  This is very, very frustrating.  Are we ever going to get

                    a solution to this problem?  Are you working on it?

                    • 7. Re: Can't print from Adobe Reader
                      thomasc41230242 Level 1

                      Kathleen,

                       

                      Sorry for my delay in responding.  I have been traveling.

                       

                      Nothing has changed for me.  I am still unable to print a pdf file.  I have had no input from anyone in almost two weeks.

                      • 8. Re: Can't print from Adobe Reader
                        Abambo Adobe Community Professional

                        Did you try the "Print as image"?

                         

                        The problem I had with HP printers was having installed "ghost" printers. Sometimes they worked, then I needed to delete them and to install the drivers of the printer from scratch. I always downloaded the latest drivers from the HP site and reinstalled.

                        • 9. Re: Can't print from Adobe Reader
                          Abambo Adobe Community Professional

                          Try this one:

                           

                          Add the printer again to create a new printer queue

                          If the printer is on the network, open Printers & Scanners preferences (choose Apple menu > System Preferences, then click Printers & Scanners). Then, add the printer again to create a new printer queue

                          If you can print to the newly added printer queue, delete the old printer queue.

                          If you can’t add the printer because it doesn’t appear in the list of available printers, it may be turned off, or your Mac may be on different network now. If the printer was shared by another user, the user may have stopped sharing it, or the user’s Mac may be offline. If you don’t manage the printer, ask the person who does for help. 

                          (source: OS X El Capitan: Printing troubleshooting )

                           

                          I can't tell if that works for your OS version as I'm not a Mac guy.

                          • 10. Re: Can't print from Adobe Reader
                            kathleenf94602011 Level 1

                            Yes.  It didn’t work

                             

                            Sent from my iPhone

                            • 11. Re: Can't print from Adobe Reader
                              kathleenf94602011 Level 1

                              Although I sometimes answer from my iPhone, my computer is a pc running Windows 10 and I use a WiFi connected HP 4500.

                               

                              Sent from my iPhone

                              • 12. Re: Can't print from Adobe Reader
                                kathleenf94602011 Level 1

                                I will try this when I am on my computer next time.  If this doesn’t work, I will call in a service person to make sure the problem isn’t with my computer.  Thanks

                                 

                                Sent from my iPhone

                                • 13. Re: Can't print from Adobe Reader
                                  Abambo Adobe Community Professional

                                  My answer to Thomas was OSX specific.

                                   

                                  Try "Print as image".

                                   

                                  If that does not work, uninstall your printer. Download the printer's software (again) from the HP service web site and install that software. Until now, this solves my problems with HP printers on Windows systems.

                                  • 14. Re: Can't print from Adobe Reader
                                    Adorobat Adobe Employee

                                    Hi thomasc41230242 , kathleenf94602011,

                                     

                                    In addition to the suggestions Abambo has mentioned above, could you please try following troubleshooting steps:

                                    1- If you have any other printer that has more than or equal to 10 characters in the printer name, make that as the default printer and try again.

                                    2- If you have only one printer: note down the properties (IP/hostname etc. ) of the printer and delete the printer from your list of printers.

                                    Again add the same printer to your printer list. Please make sure you change the printer name to something more than 10 characters while adding it.

                                    3- If that doesn't resolve the issue, try removing Reader using cleaner tool which you can download from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs , reboot the machine, install Reader DC from here: Adobe - Adobe Acrobat Reader DC Distribution 

                                    Reboot the machine and try printing again.

                                     

                                    Let us know how it goes.

                                    Shivam

                                    2 people found this helpful
                                    • 15. Re: Can't print from Adobe Reader
                                      kathleenf94602011 Level 1

                                      Thanks for the suggestions

                                       

                                      Sent from my iPhone