5 Replies Latest reply on Jan 4, 2018 7:03 AM by Colin Holgate

    Animate CC - Audio out of sync (URGENT)


      I have an 8 minute long animation.


      Within the Animate CC, timeline and audio and everything is perfectly synced.


      IF I export a video, the video is BLANK, but I can hear the audio.


      IF I use the media encoder and publish as the H.264, the audio gets out of sync as the animation goes by, so after 3-4 minutes you can notice it a lot.


      How do I fix this? I don't get why the MOV file is black with no visuals but that's less of the problem, I wanna know how to fix the media encoder out of sync issue.

      This is a bit urgent, any advice is appreciated. I've been searching for an answer for a few hours now but cant find a solution.