I Can't Import Images from Scanner and Technical Support Does Not Exist

I can recommend Vuescan. Many features over WIA including their own 64 bit Twain import. Yes there is a license fee, but it's always actively upgraded at no extra charge.

VueScan Scanner Software for Windows, Mac OS X and Linux

Photoshop has not supported direct links to scanners since about CS4.  The drivers were too flaky and too likely to cause serious failures, so Adobe removed that feature.  I must admit that I did miss importing directly into Photoshop at first, but it does not feel like much of a hardship nowadays.

Also see if this helps:

Windows is giving the wrong dpi options for my scanner, much too low. - Microsoft Community

Scanning from within Microsoft Word - Office Watch

Vuescan has a copy/paste function for that.

Yes, Adobe dropped TWAIN support for the reasons Trevor mentioned. And WIA is pretty useless.

Here's an important fact: the TWAIN interface just opened the native scanner driver inside Photoshop. It didn't have any functionality of it own. You get the same functionality by opening the scanner driver directly. The only difference is that it happens outside Photoshop.

While I'm sure Vuescan is an excellent piece of software, it is not strictly necessary. Just find the scanner software on your computer and open it directly.

Carol237  wrote

 

Thank you.

 

Will Vuescan work in Photoshop but not in Word, etc? Or does it override the Canon driver systemwide?

I second Vuescan. I have a Canon Lide scanner, and the old drivers refused to work with Windows 7 and 10. You don't need to install the Canon drivers at all: uninstall them, if you like. Vuescan has its own drivers.

Not only stands Vuescan head and shoulders above the standard Canon software in regards to functionality, the quality of the scans improved as well. Recommended.

One of the problems with the flaky drivers was that everything was moving to 64 bit.  Photoshop started installing 32 and 64 bit versions, which was nice because we could finally access the full 4Gb of RAM, which was as much as most of us had in the days of CS4.  A lot of plugins, and scanner drivers were only available as 32bit, so if you did have Twain support, you needed to access it via the 32 bit version of Photoshop.

By the time CS5 came out, Photoshop was getting hungry for RAM, and 4Gb wouldn't cut it any more.  If you pushed up the memory available to Photoshop, third party plugins and printers would start failing, as they used the system memory not allocated to Photoshop.

So it seems moot that you need to open your scanner driver to import images, as you'd have had to close your 64 bit Photoshop, and open the 32 bit version anyway, which was probably an even more convoluted process.  I can think of no reason why I would want to use Vuscan over the Canon scanning software that came with my MB5360.  I quite like that when it completes a scan, it highlights the file in File Explorer, and I can rename it and open in Photoshop, if that's my intention.  It's a decent workflow, and I am entirely satisfied with it.

We used to use the 32bit Ps for scanning via TWAIN, but today, we use the Canon scanner software to scan to a file and edit that in Ps if needed. There is no drawback against our old workflow.

You  can trial Vuescan and it will coexist with your Canon software, not overwrite it.

There may be a misunderstanding here. Vuescan doesn't replace the manufacturers driver as far as I can make out, but instead it augments it's functions. If you do not load the manufacturers software onto the machine Vuescan will not detect the presence of the scanner. Alternatively disabling the scanner driver in Device Manager will also prevent VueScan finding the scanner. You get an error message like this.

When Vuescan is correctly recognising the scanner an entry is present under File/Import and you can scan directly into Photoshop , but this is not always the best way as scanners consume vast chunks of memory if resolutions are set high then the import process can

be very slow due to that.

Having said that VueScan is head and shoulders better than any manufacturers software I have seen. It has a few intermittent bugs but is well worth the money if you have already paid for an expensive scanner. Strangely enough it probably is at it's most impressive with the cheap sub $90 scanners as it corrects a lot of the deficiencies-however then the cost of the software becomes an issue. For Word and programs that don't support scanner interfaces simply use VueScan standalone and save to a file. VueScan has a batch scanning mode

Scanning many photographs in a batch

I can't say I've used this but I imagine with a document feeder it can save a lot of time.

To complete the picture it should also be said that, for high-quality reproduction, flatbed scanners are becoming a bit obsolete.

With today's high resolution camera sensors, and a good macro/flat-field lens, you will actually get better results photographing than scanning. An excellent lens to use for this is e.g. the absolutely fantastic Micro-Nikkor 60mm/2.8. It also helps if you have a repro stand or you can convert an old enlarger into one.

You get higher effective resolution with more usable detail, and more importantly, much less chromatic aberration (partial misalignment of channels). This is what finally caused me to throw out my Epson V500. This is a detail from a 35mm transparency scanned to 4700 x 6800 native scanner resolution - so obviously CA is exaggerated here compared to a larger original. But still:

The problem is that this is impossible to correct other than manually by painting over, because the misalignment is local/random and not following a concentric "lens" pattern. It seems to be connected to the scanner head movement and/or local contrast.