2 Replies Latest reply on Mar 6, 2018 7:21 AM by Akash Sharma

    PS crashes at startup

    wk32444591

      When I start PS it gives the following error message:

       

      <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

      <crashreport serviceVersion="1.6.1" clientVersion="1.6.1" applicationName="Adobe Photoshop CC" applicationVersion="19.0" build="20171103.r.190">

      <time year="2018" month="1" day="5" hour="12" minute="41" second="45"/>

       

      <system platform="Windows 7 Professional" osversion="6.1" osbuild="7601" applicationlanguage="nl-nl" userlanguage="nl-NL" oslanguage="nl-NL" ram="8076" machine="Intel(R) Core(TM) i7-6700 CPU @ 3.40GHz" model="Intel64 Family 6 Model 94 Stepping 3" cpuCount="8" cpuType="8664" cpuFreq="3408 MHz"/>

       

      <crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x000007FEB6566570">

      <backtrace crashedThread="0">

      <thread index="0">

       

      Does imand have an idea what this means?