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Hello,
yesterday I had unfortunately the very bad Idea to update during a current project from Premiere CC2017 to CC2018. With the 2018 version I had a whole bunch of errors and it after hours of loading the project it totally crashed. Then I immediately installed again the old version and was able to load the project again.
But: Now it runs so slowly (It needs 20 seconds each time when you want to press the "play"-button for playing a video in the timeline). It is impossible to work any more...
Does anyone know help?
Thanks a lot!
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If you see of you see a blue conforming status bar on the lower right side of your interface you should wait for that to finish and your media should play better.
you may want to also try cleaning your media cache.
go to the top of the interface and click on Premiere Pro (MAC) or Edit (Windows)/Preferences/Media and Disc Cache then clean your cache.
Shut down then re-open Premiere. Hopefully this helps.
Good Luck!
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Hello robs98218079,
thanks for your reply! The cleaning of the Media Cache helped to run Premiere faster, but its still much slower than before the up- and downgrade.
I am wondering if its necesarry to clean the cache-folder manually? Since newer Premiere-versions, the button "clean" has changed to now "clean unused" and after pressing this button, my cache-folder is still 8,6 GB with 4300 files in it..
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Yes, clean it manually. Delete both Cache folders and the Peak Files folder.
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Cleaning the folders manually did not make things better. I am afraid my project has suffered through the opening in the newer version irreparable damages. Not only its extremely slow, but also Premiere crashes now every half an hour. Different errors occur, for example the error below...
Does anyone have advice?
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Have you installed all software on the machine to it's default location on the C: drive?
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You want to try cleaning it manually and see if it helps.
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Yes, the installation folder is on the local harddrive: C:\Program Files\Adobe
Because I have only one harddisk, the footage, the cache-files and Premiere itself are all located on C:\
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Curious. The error message shows D: drive in use.
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Thats really strange, I have not even a partition with D:
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You have a disk in your DVD drive and that is the "d" drive. Was that for the install? Try removing it. Worrisome.
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Hello Stan Jones,
D is usually the DVD drive, thats correct. But Premiere was not installed from the DVD. (It was just downloaded to C:)
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Can you confirm there's no disc in the D Drive?
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there was a security patch for windows os for intel processors to run 30% slower. is that installed as an update?
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@chris44157881: Well I am not sure if my Win10 included the Intelprocessor-update with the security patch... Here are the updates:
@Stan Jones: I am not sure if there was a disc in the drive when this error occured. But probably not.
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KB4056892