My request is ADB-656329-C9T9

Hi

This is a user to user forum. It is answered by volunteers, not Adobe staff (unless you see the Red staff badge). You will need to restart your call/chat.

Dave

We are not tech support on the forum. We are Adobe Community Professional that volunteer our time to answer questions.

You might need to call again tech support of send them e mail.

Sorry that we cannot help you!

Have a great weekend!

Chana