0 Replies Latest reply on Jan 5, 2018 2:44 PM by gregoryf34450616

    Photoshop CC 2018 Crashes on start up

    gregoryf34450616

      This is an issue I've had for awhile. reinstalling does not fix it, Illustrator and InDesign run fine.

       

      Here is my crash report:

       

      <?xml version="1.0"?>

      <!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

      <crashreport serviceVersion="1.6.1" clientVersion="1.6.1" applicationName="Adobe Photoshop CC" applicationVersion="19.0" build="20171103.r.190">

      <time year="2018" month="1" day="5" hour="17" minute="37" second="14"/>

      <user guid="b220b9c0-df3b-4502-801e-d0e7dee7276a"/>

      <system platform="Windows 10 Home" osversion="10.0" osbuild="16299" applicationlanguage="en-us" userlanguage="en-CA" oslanguage="en-US" ram="8073" machine="Intel(R) Core(TM) i5-2500K CPU @ 3.30GHz" model="Intel64 Family 6 Model 42 Stepping 7" cpuCount="4" cpuType="8664" cpuFreq="3300 MHz"/>

      <crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFB6DE96570">

      <backtrace crashedThread="0">

      <thread index="0">

      <stackStatement index="0" address="0x00007FFB6DE96570" symbolname="EntryFM"/>

      <stackStatement index="1" address="0x00007FFBAC6E9FF7" symbolname="seh_filter_exe"/>

      <stackStatement index="2" address="0x00007FF6C312BC68" symbolname="boost::archive::detail::pointer_oserializer&#60;boost::archive::xml_oarchive, dbrush_000011011100::Modeler&#62;::save_object_ptr"/>

      <stackStatement index="3" address="0x00007FFBA575C590" symbolname="_C_specific_handler"/>

      <stackStatement index="4" address="0x00007FFBB0324C3D" symbolname="_chkstk"/>

      <stackStatement index="5" address="0x00007FFBB029D1B8" symbolname="RtlWalkFrameChain"/>

      <stackStatement index="6" address="0x00007FFBB0323B6E" symbolname="KiUserExceptionDispatcher"/>

      <stackStatement index="7" address="0x00007FFB8F4742DB" symbolname="XopOpenLinkedAdapter"/>

      <stackStatement index="8" address="0x00007FFB8F46CA15" symbolname="XopOpenLinkedAdapter"/>

      <stackStatement index="9" address="0x00007FFB8F46B0A9" symbolname="XopOpenLinkedAdapter"/>

      <stackStatement index="10" address="0x00007FFB8F4649A2" symbolname="SetThunkProxyBypassMode"/>

      <stackStatement index="11" address="0x0000000075D0638B" symbolname="DrvPresentBuffers"/>

      <stackStatement index="12" address="0x0000000076C382C1" symbolname="DrvPresentBuffers"/>

      <stackStatement index="13" address="0x0000000075E0994D" symbolname="DrvPresentBuffers"/>

      <stackStatement index="14" address="0x0000000076A28A01" symbolname="DrvPresentBuffers"/>

      <stackStatement index="15" address="0x0000000076A28BB8" symbolname="DrvPresentBuffers"/>

      <stackStatement index="16" address="0x0000000076A28600" symbolname="DrvPresentBuffers"/>

      <stackStatement index="17" address="0x0000000075CD7A01" symbolname="getEGLInterface"/>

      <stackStatement index="18" address="0x0000000075CD9777" symbolname="DrvDescribePixelFormat"/>

      <stackStatement index="19" address="0x00007FFB9C3052D6" symbolname="DrvDescribePixelFormat"/>

      <stackStatement index="20" address="0x00007FFB8A55A686" symbolname="wglDescribePixelFormat"/>

      <stackStatement index="21" address="0x00007FFB8A559A55" symbolname="wglChoosePixelFormat"/>

      <stackStatement index="22" address="0x00007FFBAD633079" symbolname="ChoosePixelFormat"/>

      <stackStatement index="23" address="0x00007FFB66689851" symbolname="AIF::OGL::Context::ChoosePixelFormat"/>

      <stackStatement index="24" address="0x00007FFB6668A172" symbolname="AIF::OGL::Context::setupRenderingContext"/>

      <stackStatement index="25" address="0x00007FFB6668A7E2" symbolname="AIF::OGL::Context::initialize"/>

      <stackStatement index="26" address="0x00007FFB6668649E" symbolname="AIF::OGL::ContextOffscreen::ContextOffscreen"/>

      <stackStatement index="27" address="0x00007FF6C0AA0BA7" symbolname="unknown"/>

      <stackStatement index="28" address="0x00007FF6C0AA1787" symbolname="unknown"/>

      <stackStatement index="29" address="0x00007FF6C0A8E297" symbolname="unknown"/>

      <stackStatement index="30" address="0x00007FF6C282F6B5" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="31" address="0x00007FF6C246F333" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="32" address="0x00007FF6C246F80A" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="33" address="0x00007FF6C1F710DA" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="34" address="0x00007FF6C1F71092" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="35" address="0x00007FF6C1F52FB6" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="36" address="0x00007FF6C1F5F5C9" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="37" address="0x00007FF6C1EB6257" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="38" address="0x00007FF6C275D916" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="39" address="0x00007FF6C275848E" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="40" address="0x00007FF6C281E84E" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="41" address="0x00007FF6C1EB80C9" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="42" address="0x00007FF6C1185FC2" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="43" address="0x00007FF6C27FE1F8" symbolname="boost::serialization::singleton&#60;boost::archive::detail::extra_detail::map &#60;boost::archive::xml_oarchive&#62; &#62;::get_instance"/>

      <stackStatement index="44" address="0x00007FF6C2EAB9A7" symbolname="boost::archive::detail::pointer_oserializer&#60;boost::archive::xml_oarchive, dbrush_000011011100::Modeler&#62;::save_object_ptr"/>

      <stackStatement index="45" address="0x00007FFBAEB91FE4" symbolname="BaseThreadInitThunk"/>

      <stackStatement index="46" address="0x00007FFBB02EEF91" symbolname="RtlUserThreadStart"/>

      </thread>

      </backtrace>

      <registerSet>

      <register name="RAX" value="0x00007FFB6DE96570"/>

      <register name="RBX" value="0x0000000000000000"/>

      <register name="RCX" value="0x000000000000000B"/>

      <register name="RDX" value="0x00000140DBDB10B0"/>

      <register name="RSI" value="0x0000000000000000"/>

      <register name="RDI" value="0x00000140D60149F0"/>

      <register name="RSP" value="0x00000012D4CFA468"/>

      <register name="RBP" value="0x00000012D4CFA500"/>

      <register name="RIP" value="0x00007FFB6DE96570"/>

      <register name="EFL" value="0x0000000000010246"/>

      <register name="LastExceptionToRip" value="0x0000000000000000"/>

      <register name="LastExceptionFromRip" value="0x0000000000000000"/>

      </registerSet>

       

       

      <binaryImageSet>

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      <binaryImage start="0x00007FFBB0280000" end="0x00007FFBB0460000" path="ntdll.dll"/>

      <binaryImage start="0x00007FFBAEB80000" end="0x00007FFBAEC2E000" path="kernel32.dll"/>

      <binaryImage start="0x00007FFBAD320000" end="0x00007FFBAD586000" path="KERNELBASE.dll"/>

      <binaryImage start="0x00007FFBAAA90000" end="0x00007FFBAAB18000" path="apphelp.dll"/>

      <binaryImage start="0x00007FFB90F50000" end="0x00007FFB90FA7000" path="AcGenral.dll"/>

      <binaryImage start="0x00007FFBAE270000" end="0x00007FFBAE30D000" path="msvcrt.dll"/>

      <binaryImage start="0x00007FFBAEC60000" end="0x00007FFBAECBB000" path="sechost.dll"/>

      <binaryImage start="0x00007FFBAD800000" end="0x00007FFBAD91F000" path="rpcrt4.dll"/>

      <binaryImage start="0x00007FFBADCB0000" end="0x00007FFBADD01000" path="shlwapi.dll"/>

      <binaryImage start="0x00007FFBAD940000" end="0x00007FFBADC48000" path="combase.dll"/>

      <binaryImage start="0x00007FFBAC680000" end="0x00007FFBAC776000" path="ucrtbase.dll"/>

      <binaryImage start="0x00007FFBAC7E0000" end="0x00007FFBAC852000" path="bcryptPrimitives.dll"/>

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      <binaryImage start="0x00007FFBAECC0000" end="0x00007FFBAEE09000" path="ole32.dll"/>

      <binaryImage start="0x00007FFBAEE10000" end="0x00007FFBB0246000" path="shell32.dll"/>

      <binaryImage start="0x00007FFBAD220000" end="0x00007FFBAD26A000" path="cfgmgr32.dll"/>

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      <binaryImage start="0x00007FFBACAD0000" end="0x00007FFBAD217000" path="windows.storage.dll"/>

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