I responded to your in-app feedback.
I just emailed you through the in-app feedback and I wanted to post here as well to make sure you see this as soon as possible:
I heard back from the team. They said it definitely looks like you have two accounts. I've sent you the email addresses through the in-app feedback. As soon as you have a chance, please sign in with both Adobe IDs to https://assets2.adobe.com/assets/mobile?filter=draw and see if you see your work.
Please email me and let me know what you find.
well that's really good news - though I am completely unsure of another
account. I don't doubt I have one, but wondering what email it is under.
USER ERROR!!!! I will see what I can figure out.
On Tue, Jan 9, 2018 at 7:09 AM, Sue Garibaldi <firstname.lastname@example.org>
wow - it's all there. And that's all the problem is. Wondering if there is
a way to combine both accounts? I feel really silly and like I owe you a
huge public display of how awesome you guys are.
Also - thanks for the interest in my art. As you can see, the new stuff is
the only stuff I'm interested in saving. Most of my art on that account is
really silly doodles. I'm found at @drawaboutit on Instagram.
Oh.... I'm so glad that was it.
You can get all your art into one account if you're interested in doing that. Let me know if you want to and I'll post instructions for you.
I think combining probably best - considering I am likely going to be a
paid user moving forward. I'd like to get it all over to drawaboutit if
possible. *Little did I know I set this up before drawaboutit & had two
accounts. Again, thank you.
Should mention that artifact is still populating (the black filled area) in
that project I sent a screenshot of. I'm not that concerned as I've already
redrawn further than that version - but thought I'd mention it.
On Tue, Jan 9, 2018 at 8:49 AM, Sue Garibaldi <email@example.com>
About the artifact you're seeing... Try duplicating that drawing and see if it shows up in the duplicate.
Here's how to get all the art into one account. Depending on how much work you have to move, it could take a bit of time, but it's easy to do:
* Sign in to https://assets.adobe.com/assets/mobile?filter=draw with your OLD (where your work is) Adobe ID.
* Select the project to share
* Click on Share > Send Link (then in the pop-up window tap the circle next to Private to create a Public link).
* Copy that link and, using a different browser (so you can stay logged in with both IDs), sign into with your NEW CC account to open that link. When it opens click the Save link in the upper right hand of the screen. This will save the project to your NEW account.
It's going to take a minute or two for it to sync on the web and your device, so be patient and keep the app open. Once you can see it on your device in your NEW account, you'll be able to open it and work on it.