using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html
or contact the Adobe Twitter team at @AdobeCare
It has been over a month an NO ONE from Adobe Support has contacted me, despite being tagged into this forum post. I am absolutely appalled by the Customer Service, or lack thereof at Adobe.
Please contact me immediately on the contact details that you have on my account.
these are user-to-user forums. contact adobe as suggested last month.
1 person found this helpful
I wish you luck. I was wrongly charged a few times as well.
I have asked ADOBE many times to have my credit card removed to stop these errors, they refuse. They say it is not possible, even though my subscription is pre-paid for a year! I have had the wrong charges refunded, but what a hassle! All other online payments I use allow you to remove your payment info. It is something that needs further investigation. It is not right!
Im dealing with that right now,
I cancelled my monthly subscription in Nov 2018 , Adobe resumed charging me 20$ a month in Jan 2018 for the past 4 months!! WTF ??
So not cool, now, Its on me to fix this and get my money back! I have NOT used the software ONCE!! Literally never used it, that is why I cancelled in the first place.
I am expecting Adobe to call be back... wish me luck.