6 Replies Latest reply on Feb 13, 2018 7:23 AM by dddaaaaaaa

    Program error when using move tool

    HologramMonster

      I keep getting the error dialogue "Could not use move tool because of a program error." when using the latest photoshop cc 2018.
      The error log says this:

      ..\..\sources\UMoveTool.cpp : 1911 : REQUIRE failed

      Not sure if related but also dragging files on windows explorer gets disabled after this error.

      I am using a Yiynova tablet MVP22U.

       

      Anyone know a solution for this?

        • 1. Re: Program error when using move tool
          Sahil.Chawla Adobe Employee

          Hi Hologrammonster,

           

          As you're getting a program error while trying to use the Move Tool, could you please let us know which exact version of photoshop are you using? You can check that by going to Help > System Info.


          Also, please let us know which operating system are you working on?

           

          Could you try updating the Tablet drivers and see if that helps.

           

          If the above suggestion doesn't work then please try resetting the preferences of Photoshop & let us know if it works?
          Preferences in Photoshop

           

          Regards,
          Sahil

          1 person found this helpful
          • 2. Re: Program error when using move tool
            HologramMonster Level 1

            Hi,
            Here's the version:
            Adobe Photoshop Version: 19.0 20171103.r.190 2017/11/03: 1143799  x64

            Operating system is Windows 10.

             

            I am using the latest available drivers for the tablet.

            • 3. Re: Program error when using move tool
              Sahil.Chawla Adobe Employee

              Thank you for sharing the information, could you please let us know does it give you any error if you unplug the tablet then use the mouse instead?

               

              Also, please let us know did it use to work with any previous version of Photoshop?

              • 4. Re: Program error when using move tool
                dddaaaaaaa

                Hi Sahil! The following errors appear regularly (from a file PSErrorLog):

                2018:01:30 15:40:34 : ..\..\sources\UMoveTool.cpp : 1910 : REQUIRE failed

                2018:01:31 13:40:58 : ..\..\sources\PSNetworkServices.cpp : 6864 : REQUIRE failed

                2018:02:01 13:07:50 : ..\..\sources\UMoveTool.cpp : 1910 : REQUIRE failed

                2018:02:01 21:19:23 : ..\..\sources\UMoveTool.cpp : 1910 : REQUIRE failed

                2018:02:01 21:19:46 : ..\..\sources\UMoveTool.cpp : 1910 : REQUIRE failed

                2018:02:05 15:55:19 : ..\..\sources\UMoveTool.cpp : 1910 : REQUIRE failed

                2018:02:06 15:19:28 : ..\..\sources\UMoveTool.cpp : 1910 : REQUIRE failed

                2018:02:06 16:30:05 : ..\..\sources\UMoveTool.cpp : 1910 : REQUIRE failed

                 

                OS: Win 10 x64. PC - Core i5 7500 3.4Ghz; 16 Gb RAM; GTX 750 Ti,
                Photoshop 19.1.0, previous versions of Photoshop do not suit us, there are a number of necessary tools available only in the latest version.

                • 5. Re: Program error when using move tool
                  Sahil.Chawla Adobe Employee

                  Would suggest you to do a clean re-installation of Photoshop using this cleaner tool and let us know if it works after that: Use the Creative Cloud Cleaner Tool to solve installation problems

                  • 6. Re: Program error when using move tool
                    dddaaaaaaa Level 1

                    The fact is that we have already changed 3 computers, including using iMac and always had a crash of Photoshop while saving projects. On the current computer, the drivers were completely reinstalled, deleted using the DDU, and then reinstalled. And the clean installation of Photoshop 2018 did not fix this problem. Now the crash happens at random moments. Of course, we will try again to remove the photoshop with your cleaning tool, but I'm afraid the problem is in something else.

                    Of course, we will try again to remove the photoshop with your cleaning tool, but I'm afraid the problem is in something else
                    With respect,
                    Pavel.