1 Reply Latest reply on Feb 13, 2018 2:29 PM by Adorobat

    Adobe Acrobat Pro DC 2015.006.30394 crashes

    WagnerITSystems Level 1

      Hallo,

       

      mein Adobe Acrobat Pro DC 2015.006.30394 stürzt ständig ab, wenn ich ein Formular aus einem PDF Dokument erstellen will.

      Dies ist auf mehreren Rechnern reproduzierbar.

      Systeme sind alle Windows 10 64Bit.

       

      Vielen Dank für die Hilfe.

        • 1. Re: Adobe Acrobat Pro DC 2015.006.30394 stürzt ab
          Adorobat Adobe Employee

          Hi WagnerITSystems,

           

          Could you please try following troubleshooting steps:

          1- Check if an update is available for Acrobat using "check for update" option under Help menu.

          2- Reboot the machine if you haven't already and try again.

          3- If that doesn't help, try resetting preferences for Acrobat using the steps given here: How to reset Acrobat Preference settings to default.

           

          Also, let us know which option you are using to create the form - File > Create > Create Form or opening the pdf in Acrobat > Tools > Prepare form?

          Does this happen with other pdf files as well?

          Is there any error message when Acrobat crashes?

           

          Thanks,

          Shivam

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