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I know it's a known issue, but I've tried all the solutions I could find in the forums on Adobe.com, to no avail.
XD won't let me publish my prototypes, which I really would like, so I can share them with my clients and developers.
As far as I can tell there are no issues with my Adobe.com-account.
Can anyone help me solve this problem?
Thanx,
Ronald
Okay, maybe try this:
1. Close XD and all other Adobe applications
2. Sign out and then quit the Creative Cloud desktop application
3. Open the Activity Monitor (Applications -> Utilities -> Activity Monitor on Mac) or the Task Manager (Windows)
4. Force quit the following processes (to force quit, select the process from the list and click the force quit button):
Adobe Desktop Service
Core Sync
Creative Cloud
5. Navigate to the OOBE folder:
Mac: Users/[user nam
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Have you tried the steps here? https://helpx.adobe.com/xd/kb/cannot-use-share-feature.html If so, have you been able to share a single blank artboard?
-Elaine
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Hi Elaine,
Yes, I've tried the steps on that page. Unfortunately that didn't solve the problem.
I just tried sharing a single blank artboard, and got the same result: Error 1021.
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Any chance you might have a firewall active?
-Elaine
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Also no. I work from home, and I have my own wifi-network setup. No firewall there. I've checked with my internet provider if they have some sort of security settings active, but that's also not the case.
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Okay, maybe try this:
1. Close XD and all other Adobe applications
2. Sign out and then quit the Creative Cloud desktop application
3. Open the Activity Monitor (Applications -> Utilities -> Activity Monitor on Mac) or the Task Manager (Windows)
4. Force quit the following processes (to force quit, select the process from the list and click the force quit button):
Adobe Desktop Service
Core Sync
Creative Cloud
5. Navigate to the OOBE folder:
Mac: Users/[user name]/Library/Application Support/Adobe/OOBE
Win: \Users\[user name]\AppData\Local\Adobe\OOBE
6. You will see a file named opm.db in the OOBE folder. Rename that file to opm_old.db
7. Launch the Creative Cloud Desktop application and sign in with your Adobe account
8. Launch Adobe XD and attempt to share
-Elaine
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YES!!!
That did the trick! Thanks a million Elaine.
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Awesome! Glad that worked!
-Elaine