Some tools in Lightroom classic don't respond properly

[giuliac98705570]

Hi,

I am experiencing some torubles in using some tools such as corrective brush (don't know if this is the right word to define this tool. I mean, the one that is meant for selecting specific image areas to edit), radial filter and graduated filter. What I mean is that when trying to select these tools to edit my photos' , most of the time I get an error message from Adobe (''develop mode is not responding'') and the tools get disabled. Sometimes the page crashes and I need to start a new session from scracth over again. I tried so many times to get in touch with the customer service of Adobe, but il looks like it's become impossible to chat or eather to call any of them. I feel a bit frustrated because I don't see any kiond of proper after-sale support provided by Adobe. Is there anyone who can kindly help me with this or at least advising me about a faster way to get in touch with them? through the site I am constantly deferred to the same page asking 'what is your problem?'. Thanks a lot in advance,.

Giulia

[dj_paige]

Please state clearly the exact version NUMBER of your Lightroom. We need the version NUMBER and not words like "current" or "up-to-date".

Please state clearly the version of your operating system that you are using.

Do other tools in the Develop Module work properly? What is the exact word-for-word error message?

[giuliac98705570]

Hi I am using Lightroom cc classic, the latest version on Windows. The

tools that don't respond properly are the corrective brush, the radiale

filter and graduate filter, the three tools standing above in the tools bar

of Lightroom on the right side. Sometimes they respond but are extremely

slow and even worst before applying the changes the page crashes for a

couple of seconds then displays again. The library doesn' t work eather

very well, but I can better manage. The older version of Lightroom cc works

fine. In any case I cannot work this way it's very difficult, do you know

how I can reach a tech person from Adobe? Thanks a lot that you answered me

Op 9 jan. 2018 14:02 schreef "dj_paige" <forums_noreply@adobe.com>:

Some tools in Lightroom classic don't respond properly created by dj_paige

<https://forums.adobe.com/people/dj_paige> in Lightroom Classic CC - View

the full discussion <https://forums.adobe.com/message/10090362#10090362>

[dj_paige]

Hi, I don't think you answered my questions.

Nevertheless, try turning off the GPU acceleration (Preferences->Performance Tab->uncheck "Use Graphics Processor")

[JP Hess]

Please specify the exact version of Lightroom. "The latest version" doesn't mean anything, really. Also, describe your computer for us. For example, how much RAM? How much disk space is available? The basic specs would really help.