5 Replies Latest reply on Jan 10, 2018 8:36 AM by Colin Holgate

    File size is to small when exporting from Animate

    sa95104631

      Hi all,

       

      I have created a Facebook banner on Animate and my aim is to export it and then convert it using Media Encoder. I was having trouble converting it and getting a 'Source file has no importable streams' message, so a colleague tried on their mac. We discovered that my Animate seems to be exporting the .mov file at a size of 33kb whereas his exports it at 489mb.

       

      I can't find any way to change the way the video exports as a .mov. Does anybody know of a way I can export this file properly?

       

      I have tried uninstalling, cleaning and reinstalling all of Creative Cloud and that didn't change anything.

       

      I am completely at a beginner level when it comes to using most Adobe applications so any answers would be appreciated in basic terms

       

      Thanks!