0 Replies Latest reply on Jan 9, 2018 12:43 PM by mollym35813932

    Unable to encrypt with password - error CSecPolicyMenu-491


      Adobe Acrobat Pro DC Version: 2018.009.20050

      Computer OS version: Windows 8

      Other computer specs: Intel Core i7, 3.10Ghz, 16GB (plenty of space left), 64-Bit


      Before anyone asks: this is NOT an issue happening on Adobe Reader.


      While trying to encrypt a PDF file with a password (an act I have done one hundred times prior on this same computer) I get an error message (see attachment) OR the system says something along the lines of "this task cannot be completed right now, Acrobat DC needs to shut down."


      The PDF I am trying to encrypt has files from several other computers in office that have Adobe Acrobat Pro XI and a Windows 10 OS (excluding one computer that has Adobe Acrobat Pro XI and Windows 8).


      I am wondering if maybe PDF's from other computers are causing the issue? Am I missing a compatibility issue on my own system? Although this has literally never been a problem before. I don't recall any updates to Adobe or any OS since the last time this project of putting together pages needed to be completed.




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