Other users in this public forum can't help
-or reply #1 in https://forums.adobe.com/thread/2023066 - includes Mon-Fri Chat link
Do be aware than an early cancel comes with a fee
-Subscription Terms https://www.adobe.com/misc/subscription_terms.html
Yeah, that ^ is not the correct answer. for anyone else with this problem of getting ahold of anyone at adobe, call this number, 800 833 6687. I had to go through different problems that I dont actually have in order to finally find a phone number to call. Cause if you follow adobes prompts for account issues like this, all you get is a chat window to chat live with someone that never shows up and never helps you. I phoned that number, just had my account canceled, and all previous payments refunded. I have never been so appalled by such poor customer service In my life.
We're glad that you were able to get the subscription cancelled and also got the refunds for the same. Also, at the same time, we apologize for the inconvenience you faced while trying to connect the support team.
Our team is already working on the call wait.
Feel free to reach out to us for more questions.
Hi Kanika, there is no work to be done, its already been done by thousands of other businesses. It looks like this: "firstname.lastname@example.org" you type that into your email client, than your problem in the subject line and the detail in the body window, and off it goes. than on adobes own time you answer the question, and your customers don't have to sit and wait on the phone, or for a "live chat" that will never start and has no indicator that it is even working and some MIGHT connect with you. and if your scared to use an email address like almost every other company out there, you can take the more annoying but still better than what you got route, and have a message window on your site that I can write my problem in an have some one respond later. Who do you think in the design world has time to just sit on hold waiting for there software problem to get fixed? or not fixed. the way it looks like right now is that Adobe is this huge king in an unreachable tower, and all the customers are serfs giving you there money, but if there is a problem, dont even try to speak to the ll all mighty Adobe King! how dare you even try!?