8 Replies Latest reply on Jan 13, 2018 3:57 PM by Todd Shaner

    Adobe absent, always [Unable to open Sony Raw files in LR 6.14]


      I have used Lightroom since LR3, later upgraded to 5. When LR could not open RAWs from my new Sony, I was advised to go for 6.14. This installed, but did not solve.

      Next support person suggested LR7, which I now also have. It works well.

      But contacting Adobe to sort out my different plans, seems completely impossible. Endless menus, phone transfers that are med with "sorry, this number not available from your country", waiting line for chat exceeding 30 minutes etc.

      Do they believe in an everlasting top spot, not realising this attitude or ineptness chases customers away?