This is a peer-to-peer support forum so threatening to not use a FREE app is kinda useless.
- Save the Lr photos to Camera Roll
- Uninstall (delete) the app
- Restart your phone
- ReInstall the app
Who's threatening whom? Looking for an alternative app that'll take raw pics is just a response to a frustration. I really enjoy the way Lightroom CC works for me otherwise, it's really useful for the way I work.
If there was a way to attach an image in this discussion it might help others understand the bug behaviour. The screen grab I have shows the app just "stuck". There's no way to save the images I've taken today. The app will let me look at settings menus but no images. Forcing the app to stop with a phone reboot when this happened last week looses the images. (Note the "stuck" state does not happen every time I use the app, it's random.)
After giving the app time overnight to try and complete the processing step I will reboot and reinstall as you suggest. Thanks for taking the time to propose a solution.
I'd do the uninstall / reinstall routine.
Maybe update the iPhone before reinstalling Lr. (11.2.2) is out.
Sean, the screengrab shows that syncing to the Cloud is paused. Is that intentional? And what happens if you resume suncle?
The Resume Sync button is unresponsive when the app is stuck in this state.
Having left it in this state and on charge all night I forced the app to close (swipe up) and then re-opened the app. This actually woke it up and the image synchronised ok.
I have now uninstalled, updated ios, reinstalled. Will comment on whether the bug has gone or not after a day or two.
Thanks for the help so far!
Does this problem still happen for you after uninstall/reinstall and device updates? That kind of processing time is definitely wrong--capture processing should be message in seconds-per-image, not hours.
Just now, I haven't been able to reproduce the problem you describe. Even if it no longer occurs, I'd like to see if I can narrow down the cause, in hopes there's something we can do to prevent similar troubles in the future. Let me ask you a few questions...
- What model is your iPhone? What iOS version were you running?
- In your device Settings, under General > About, how much space is available?
- Do you use more than one Apple ID on your iPhone? (I wonder if this might be a user identity / device security hiccup)
- What other significant activities had you recently done in Lightroom Mobile (example: import, lots of editing, lots of syncing)?
If there are any additional details you can think of that might relate to this issue, they might help us investigate further.
Thanks and kind regards,
I've not heavily used the Lightroom camera this week so I can't really say conclusively that the problem behaviour has ended... but so far so good since I removed/updated ios/reinstalled.
Here's the details you needed Charlie:
iPhone 6s, was running ios 11.2.1
Space 4.62 GB
Single Apple ID
Simply had only taken a bunch of photo's using Lightroom camera then changed to go look at the results via the All Photos view.