This is a peer-to-peer support forum so threatening to not use a FREE app is kinda useless.
- Save the Lr photos to Camera Roll
- Uninstall (delete) the app
- Restart your phone
- ReInstall the app
Who's threatening whom? Looking for an alternative app that'll take raw pics is just a response to a frustration. I really enjoy the way Lightroom CC works for me otherwise, it's really useful for the way I work.
If there was a way to attach an image in this discussion it might help others understand the bug behaviour. The screen grab I have shows the app just "stuck". There's no way to save the images I've taken today. The app will let me look at settings menus but no images. Forcing the app to stop with a phone reboot when this happened last week looses the images. (Note the "stuck" state does not happen every time I use the app, it's random.)
After giving the app time overnight to try and complete the processing step I will reboot and reinstall as you suggest. Thanks for taking the time to propose a solution.
I'd do the uninstall / reinstall routine.
Maybe update the iPhone before reinstalling Lr. (11.2.2) is out.
Sean, the screengrab shows that syncing to the Cloud is paused. Is that intentional? And what happens if you resume suncle?
The Resume Sync button is unresponsive when the app is stuck in this state.
Having left it in this state and on charge all night I forced the app to close (swipe up) and then re-opened the app. This actually woke it up and the image synchronised ok.
I have now uninstalled, updated ios, reinstalled. Will comment on whether the bug has gone or not after a day or two.
Thanks for the help so far!
Does this problem still happen for you after uninstall/reinstall and device updates? That kind of processing time is definitely wrong--capture processing should be message in seconds-per-image, not hours.
Just now, I haven't been able to reproduce the problem you describe. Even if it no longer occurs, I'd like to see if I can narrow down the cause, in hopes there's something we can do to prevent similar troubles in the future. Let me ask you a few questions...
- What model is your iPhone? What iOS version were you running?
- In your device Settings, under General > About, how much space is available?
- Do you use more than one Apple ID on your iPhone? (I wonder if this might be a user identity / device security hiccup)
- What other significant activities had you recently done in Lightroom Mobile (example: import, lots of editing, lots of syncing)?
If there are any additional details you can think of that might relate to this issue, they might help us investigate further.
Thanks and kind regards,
I've not heavily used the Lightroom camera this week so I can't really say conclusively that the problem behaviour has ended... but so far so good since I removed/updated ios/reinstalled.
Here's the details you needed Charlie:
iPhone 6s, was running ios 11.2.1
Space 4.62 GB
Single Apple ID
Simply had only taken a bunch of photo's using Lightroom camera then changed to go look at the results via the All Photos view.
I’ve the EXACT same problem on my iPhone. I’s using Lr 3.2.1 674202 on iOS 11.3.
My whole Lr is stuck and I can’t see / select any of my photos. I was travellig for 4 weeks now and all of my photos are stored in Lr.
I’m afraid when I’m reinstalling the app, that I might lose all photos!
I tries to kill the app and re-open it, but that didn’t help. i so rebooted the phone, no success either. I had that twice before, and killing the app always helped.
My phone is now stuck in “Processing Captured Photos” for hours and it won’t continue...
I thought I read somewhere that moving Photos into a different Album helps, but unsure about this.
I wouldn't uninstall the App if Photos haven't sync to the Cloud. You can check here: http://lightroom.adobe.com
Maybe also post here it's more likely to be picked up by Adobe Staff: Lightroom for mobile | Photoshop Family Customer Community
You can’t move / select / see anything in this state
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I could finally resolve the issue. Here’s what I’ve done:
Lr got stuck and wouldn’t continue. I couldn’t do anthing about it (killing the app, rebooting the phone, etc.)
I checked my storage and there was 1.2GB left of free space. I cleared some of the space until I got 2.3GB, when Lr finally moved on and processed my photo.
Apparently Lr needs a lot of free space and there’s no sign of a warning or alike, if there’s not enough free space (we’re talking ~ 1GB not KB or bytes).