7 Replies Latest reply on Jan 23, 2018 7:20 AM by AverinAAA

    Major panel signing problem

    AverinAAA Level 1

      I have a major problem with panel signing.

       

      I have a panel with 2 tabs.

      Seemingly at random, after different amounts of time after installation, users get a "MyPanel extension could not be loaded because it was not properly signed".

      The error can show up on any of the tabs. When the error is there, the other tab might still work as usual.

       

      How am I signing:

      1. Convert all jsx to jsxbin

      2. Rename all jsxbin to jsx

      3. Run

      ./ZXPSignCmd -sign build/cep dist/mypanel.zxp mypanel.p12 $password -tsa "http://sha256timestamp.ws.symantec.com/sha256/timestamp"
      

       

      How I am installing:

      - using ZXP Installer (zxpinstaller.com)

       

      Will be glad for any ideas and tips

        • 1. Re: Major panel signing problem
          Trevorׅ Adobe Community Professional

          If the signing basically works. I.e. you don't get any error messages on signing and the extension works at first when the debugPlayer flag is set to 0, then probably one of these 3 are happening.

          1) The Certificate has a problem like the number of days it was set to be valid for. Or for the country you did USA instead of US (or the other way round)

          2) Something in the extension is causing a change to the contents of the extensions base directory.

          3) An antivirus program is causing a change to the contents of the extensions base directory.

           

          You could also try signing with a different timestamp, some are much less problematic than others.

          See a list of options here. HTML Panel Tips #24: Fixing ZXP Timestamping errors | Photoshop, etc.

          • 2. Re: Major panel signing problem
            AverinAAA Level 1

            I think I was able to resolve my problem by:
            1. Updating ZXPSign to the latest version
            2. Getting rid of timestamp in signature

            • 3. Re: Major panel signing problem
              Trevorׅ Adobe Community Professional

              What do you mean by getting rid of the timestamp in the signature?

              How did you set up the signature?

              • 4. Re: Major panel signing problem
                AverinAAA Level 1

                According to some posts I have found here, Adobe aren't sure themselves if `tsa` parameter is working properly for signatures.

                There seem to be some issues with timestamp servers

                 

                Now I sign without tsa:

                ./ZXPSignCmd -sign build/cep dist/mypanel.zxp mypanel.p12 $password

                • 5. Re: Major panel signing problem
                  Trevorׅ Adobe Community Professional

                  Very interesting. I'll look into that, I wouldn't have thought that would work.

                  Keep us updated if you see a change (I.e. it stops working, which hopefully it won't)

                  There is big talk in the Adobe CEP team of dropping the whole need for signatures which are anyway almost completely meaningless.

                  Hopefully that could materialize with the next CEP

                  • 6. Re: Major panel signing problem
                    geppettol66959005 Level 1

                    AverinAAA

                    The problem may not be the ZXPSignCmd

                    but the registry keys of windows and mac

                     

                    Try this method

                    in windows, copy the text below and paste it into an empty text document

                    and rename it file.reg

                    then go to the file with the right button and select merge.

                     

                    Windows Registry Editor Version 5.00
                    
                    
                    [HKEY_CURRENT_USER\SOFTWARE\Adobe\CSXS.8]
                    "LogLevel"="1"
                    "PlayerDebugMode"="1"
                    [HKEY_CURRENT_USER\SOFTWARE\Adobe\CSXS.7]
                    "LogLevel"="1"
                    "PlayerDebugMode"="1"
                    [HKEY_CURRENT_USER\SOFTWARE\Adobe\CSXS.6]
                    "LogLevel"="1"
                    "PlayerDebugMode"="1"
                    [HKEY_CURRENT_USER\SOFTWARE\Adobe\CSXS.5]
                    "LogLevel"="1"
                    "PlayerDebugMode"="1"
                    [HKEY_CURRENT_USER\SOFTWARE\Adobe\CSXS.4]
                    "LogLevel"="1"
                    "PlayerDebugMode"="1"
                    

                     

                    On mac you have to create a key this way

                    open the terminal and type qiesto for photoshop cc2017

                     

                    defaults write com.adobe.CSXS.7 PlayerDebugMode 1

                     

                    for photoshop cc2018 type this

                     

                    defaults write com.adobe.CSXS.8 PlayerDebugMode 1

                     

                    and click on enter

                    • 7. Re: Major panel signing problem
                      AverinAAA Level 1

                      Hey Trevor.
                      Do you have any more updates or insights on the topic?
                      I just got one user complaining about the same signature problem even though I am already signing without -tsa paramater

                      Just thinking what else could I try to make sure signatures are working fine...

                       

                      My users says that my html panel works fine when he works in the psd file, but when he opens a new psd file he gets this signature error.

                      Sounds weird