Can't upload prototype: error 1001

[vivia_wisper]

With the newest update I am not able to upload any prototypes or specs anymore (updating old prototypes also does not work).

"While sharing online, an error occurred with your login information (error 1001)."

I already tried the steps mentioned in the help part.
Downgrading my Adobe XD to the version before works - I am able to upload again. The problem is I can not open the files I worked on since the update and there is no option to save the files for an older version.

(I am using the German version on Windows 10)

Kind regards

[Preran]

Can you try the solution in the following post and let us know if it helped?

XD error 1001

Thanks,

Preran

[vivia_wisper]

Hi Preran,

unfortunately this doesn't work. I already tried this when I was following the help steps, but I tried it again just to be sure.
Do you have any other idea what I could do to solve this problem?

Kind regards
Vivia

[Preran]

Sorry to hear that. Please send me your Adobe ID, location, phone number, and a link to this post over a private message. To send a private message, click my picture and use the message button. We will get in touch with you for investigation.

You can also contact the team directly using Contact Customer Care

Thanks,

Preran

[vivia_wisper · Accepted solution]

The problem was solved by the latest update - the upload is working again.

[Yashuvanth M S]

Iam facing the same issue..really disappointing.. couldn't publish my prototype. showing error 1001

[BagglesZZZ]

Currently unable to publish with the 1001 error. Tried restarting, tried updating and restarting and no luck. I have an important user test scheduled for tomorrow.