4 Replies Latest reply on Jul 20, 2018 6:37 AM by Mohit Goyal

    Error 213/11 when attempting to Launch Adobe CC after Windows 10 Update

    Naeem Dean Level 1

      My PC has upgraded to Windows 10 Creators Edition and on finally getting to the desktop (two weeks of black screens after the login)  I find that clicking my desktop icon for LR CC gives an error code 213/11 and a request to call support.

       

      Could someone please tell me what this means and how I can get up and running again please? I have the photo subscription and have Photoshop too but I have not tried opening this as yet.

       

      I am wondering if the upgrade has corrupted my library. Where is this usually located in case I need to check it?

       

      Many thanks,

       

      Naeem Dean