2 Replies Latest reply on Jan 16, 2018 12:03 AM by Mohit Goyal

    Error 213/11 when attempting to Launch Adobe CC after Windows 10 Update

    Naeem Dean

      My PC has upgraded to Windows 10 Creators Edition and on finally getting to the desktop (two weeks of black screens after the login)  I find that clicking my desktop icon for LR CC gives an error code 213/11 and a request to call support.


      Could someone please tell me what this means and how I can get up and running again please? I have the photo subscription and have Photoshop too but I have not tried opening this as yet.


      I am wondering if the upgrade has corrupted my library. Where is this usually located in case I need to check it?


      Many thanks,


      Naeem Dean