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12 core Mac Pro only using one core with Media Encoder 2018

New Here ,
Jan 16, 2018 Jan 16, 2018

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As in the thread title... Media Encoder is not using the anything like the twelve cores of the 2013 Mac Pro I have on my desk. In fact much slower than my home iMac etc.

Activity monitor shows about 118% of use with the CPU sitting pretty idle.

Anyone got any ideas? Kinda sucks to have a twelve core machine that Adobe can't take advantage of.....

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Community Expert ,
Jan 19, 2018 Jan 19, 2018

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Open Activity Monitor and click View, Update Frequency - Very often. Window - CPU Usage and Window - CPU History, then do your export. Is only one core showing progress?

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Adobe Employee ,
Jan 25, 2018 Jan 25, 2018

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Hi nickr88,

Have you tried the step recommended by jeffb94256237? Please let us know the status.

Thanks,

Vidya.

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