4 Replies Latest reply on Jan 24, 2018 9:09 PM by RAshodian

    My accordion menu widget is only working in certain operating systems on certain phones.

    RAshodian Level 1

      I have included links to the website and links to a couple of the pages as viewed on sizzy. I had the same experience on my iphone 7plus and my iphone 4s. There are three accordion widgets used.  The drop-down widgets are only working in certain operating systems. I have only been having this issue since the recent upgrade. I am including a link to the coming soon site. with working menus. Coming soon site sorelle bakery & cafe

       

      New site

      sorelle bakery & cafe | home

       

      Sizzy

       

       

      Sizzy

        • 1. Re: My accordion menu widget is only working in certain operating systems on certain phones.
          Günter Heißenbüttel Adobe Community Professional

          Could you please be a little bit more specific?

          • On which systems/devices the site doesn‘t work?
          • What do you mean exactly sith „doesn‘t work“: The menu doesn‘t open/close, doesn‘t jump to the links or what?
          • Of which „three accordion widgets“ are you talking? I only see one.

          Here on iPhone, iPad, iMac is all working as expected.

          • 2. Re: My accordion menu widget is only working in certain operating systems on certain phones.
            RAshodian Level 1

            If you click on the sizzy link you can see two pages from the website displayed on several operating systems. if you look at the ipad air and the nexus 7  and click on the hamburger menu you will see two different drop-down menus. If you click where the hamburger menu would be if it was showing you can see that the accordion opens, but neither the hamburger image or the contents of the accordion. show. the other accordion is the food menu in the content section which works in all breakpoints and systems. If you look at my previous website the coming soon site, which was built before the upgrade you can see that the navigation menu is operating on all systems.

            • 3. Re: My accordion menu widget is only working in certain operating systems on certain phones.
              Günter Heißenbüttel Adobe Community Professional

              Please give us a screenshot, of what is right and wrong. I have really no idea, what you want to tell us. Don’t tell us about how it look at Sizzle, tell us what it should look like in „normal“ browser and we will see on our devices.

              Are you really sure, that you can rely on these online tools? I tested the site on „real“ iPad Air and iPhone. But perhaps I don’t see the issue, because I don’t understand your descriptions.

              And: Am I the only one, who doesn’t find a „food menu in the content section“? Would be so easy, to give us a screenshot …

              And – to be honest – I even don’t know, which of your two site should work and which not. Why don’t you give us a clear link to a „misbehaving“ site and a clear description (screenshot) what should happen and what doesn’t.

              Be aware, that many users here are willing to assist, but, as we are in an international forum there may be language limitations.

              1 person found this helpful
              • 4. Re: My accordion menu widget is only working in certain operating systems on certain phones.
                RAshodian Level 1

                I solved the problem by copying the accordion menu that was working on my earlier site and pasting it into the new site. I had confidence in the site sizzy.com because I had the issue it displayed on the two iPhones that I own and Dani Beaumont had suggested it as a tool that can be helpful. I will include a screenshot next time. Thank you for trying to assist.