3 Replies Latest reply on Jan 17, 2018 12:56 AM by trishd44687945

    HELP [home computer will not install latest versions]

    trishd44687945

      After paying for monthly subscription for the newest version (2018) Photoshop CC (16 Jan 2018}  I successfully downloaded the program and the creative cloud app on to my laptop, all working fine.  I then tried to download it on to my home computer, but I am only getting Photoshop 2017.  What is happening here, I have tried to get in touch with Adobe for some help but have had NO response by chat or by phone.  my number is REMOVED and would really appreciate some help with this problem.

       

      I have also followed some suggested solutions as to why the App has only downloaded an old version by looking into the exe properties of the version.  I have attached a screen dump of this.

       

      I would appreciate immediate attention to this problem

       

      Trish Dixon

      ADOBE.JPG

       

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