Missing options under "Preferences" "Convert to PDF"

[joseph.m.herbert]

Hi there guys and gals,

I've searched the forum and online for about the past 3 hours for this solution and haven't seen it yet, so looking for some help.  Using the following:

Adobe Acrobat DC Standard (2015 Release)

Microsoft Office 2016

Both are fresh installs/repairs

I am using a plug-in called AutoPortfolio that makes a portfolio pdf in batch from an Outlook PST file.  However, none of the Word or Excel files will convert in batch to pdf.  I have an Adobe tab on Word and Excel and can make pdfs from within those two programs, and I can make Word documents from pdf documents within Adobe.  However, under "Preferences" "Convert to PDF", the options for Word and Excel are missing.  Also, if I go under "File" to "Create" to "Create PDF from File", it does not list Word or Excel files as compatible files.

Any help would be greatly appreciated.  Thanks!

[try67]

Update Acrobat to the latest version available. If that doesn't help, try running a Repair Installation from the Help menu.

[SBraisted]

I've got the exact same issue, and tried the Repair Installation before I even came here. I updated Adobe and office, even tried a fresh install of Adobe. No dice.

[Ronald34011118t3ac]

Doesn't work.