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data disappears in fillable form

Community Beginner ,
Jan 16, 2018 Jan 16, 2018

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After I fill out several blocks, data disappears. It does not saves. Just poof, disappears.

I've tried to open it with Adobe reader touch. Filled out the form and saved it.  Opened it with Adobe DC. Instantly all data disappeared. I have to sign the form with a CAC card so had to open it with DC.

I installed Fox PDF. Opened the form in fox PDF and it disappeared also.

Is it my computer issue or the form? What should I do? I'm not the creator of the form and does not have capacity to create it.

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Community Expert ,
Jan 17, 2018 Jan 17, 2018

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Try this:

In the preferences of Acrobat Reader disable JavaScript and open the form.

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Community Beginner ,
Jan 17, 2018 Jan 17, 2018

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Bernd Alheit,I tried and my data still disappeared...  I filled out more than I was able to though. Still wiped everything I typed up.  Sigh. 

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On Wed, Jan 17, 2018 at 7:25 AM, Bernd Alheit<forums_noreply@adobe.com> wrote:

data disappears in fillable form

created by Bernd Alheit in PDF Forms - View the full discussion

Try this:

In the preferences of Acrobat Reader disable JavaScript and open the form.

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Community Expert ,
Jan 17, 2018 Jan 17, 2018

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Can you share the form?

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Community Beginner ,
Jan 18, 2018 Jan 18, 2018

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Community Expert ,
Jan 18, 2018 Jan 18, 2018

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The creator of the form adds "Reset a form" actions to some fields. When you move the mouse over this fields the form will be reset.

Contact the creator of the form about this issue.

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Community Beginner ,
Jan 18, 2018 Jan 18, 2018

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Thank you so much I'm not sure who created it but I'll try to find who did it.

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On Thu, Jan 18, 2018 at 12:48 AM, Bernd Alheit<forums_noreply@adobe.com> wrote:

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