error: can't fine adobe pdf resource files, word documents

[rickm6963611]

Just installed Adobe Acrobat Standard DC on a new (2nd) PC with Windows 10. Has been and is still functioning correctly for 3 years on older PC with Windows 8.1. When attempting to convert Word documents on new PC to pdf get error message: unable to find "ADOBE PDF" resource files.

When trying to convert Excel file, no error message just does not convert.

[Adorobat · Accepted solution]

Hi Rickm,

Sorry for the delayed response.

Are you still facing this issue? If yes, check if an update is available for using check for update option under Help menu, reboot the machine after installing update and check. If that doesn't work, try installing PDF printer manually using the steps given below:

     Click Start > Control Panel > Devices and Printers

     Select Add a printer

     Select Add a local printer

     Check Use an existing port and select Documents\*.pdf (Adobe PDF) from the drop-down.  Click Next

     Click the Have Disk… button

     Click the Browse…button

     Navigate to C:\Program Files (x86)\Adobe\Acrobat XX\Acrobat\Xtras\AdobePDF

     Select AdobePDF.inf from the list, click Open and then click the OK button

     You will see many Adobe PDF Converters in the list, however, count six down from the top and click Next (you may need to try this  numerous times to find the correct Converter from the list that works with your version of Windows)

      Name your printer Adobe PDF

      Follow the rest of the prompts and your PDF printer should now be installed correctly

      If you are later prompted for the ADPDF9.PPD file, it can be found in the C:\Program Files\Adobe\Acrobat XX\Acrobat\Xtras\AdobePDF\<OS version> folders.

If that doesn't work, repair Acrobat using Repair installation option under Help menu, reboot the machine and try again.

Let us know if you need any further help.

Shivam