I have a problem using Photoshop (crash)

[Paletteco]

Hi,

I have a problem using Photoshop.

This seems serious and I have no idea about the situation.

Sometimes crash message appears and when I click 'ok' button, photoshop program is closed. (more than 1 time per day)

and this problem appears even after changing a computer!

( I tried to solve this problem. reinstall program, reinstall windows many times and changing a computer....)

what's the matter on this ?

I attach report.

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="1.6.1" clientVersion="1.6.1" applicationName="Adobe Photoshop CC" applicationVersion="19.0" build="20171103.r.190">

<time year="2018" month="1" day="17" hour="17" minute="25" second="28"/>

<user guid="6c38799b-b84c-48a4-b753-fc421931c20f"/>

<system platform="Windows 10 Home" osversion="10.0" osbuild="16299" applicationlanguage="ko-kr" userlanguage="ko-KR" oslanguage="ko-KR" ram="16311" machine="AMD Ryzen 7 1700 Eight-Core Processor" model="AMD64 Family 23 Model 1 Stepping 1" cpuCount="16" cpuType="8664" cpuFreq="3643 MHz"/>

<crash exception="EXCEPTION_ACCESS_VIOLATION" instruction="0x00007FFD92676570">

<backtrace crashedThread="0">

<thread index="0">

<stackStatement index="0" address="0x00007FFD92676570" symbolname="unknown"/>

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</backtrace>

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<dumpType>

Mini

</dumpType>

</crash>

</crashreport>

[Derek Cross]

Which version of Photoshop and OS?

[Paletteco]

photoshop : 19.0.1

OS : windows 10

[Paletteco]

10 (64bit)

[Akash Sharma]

Hi paletteco,

Thanks for providing the crash report.

• When exactly does the app crashes or what triggers it?
• Does Photoshop only crashes while working on a specific file or file format?
• Do you any third party plugins or extensions installed?

Also, Check for your graphics card "AMD Ryzen 7 1700" drivers on the manufacturer's website.

Regards,

Akash Sharma

[albacerdeira]

!Graphics Chipset

AMD Radeon(TM) R5 240. Windows 10 64bits

the same problem!

[Paletteco]

- Usually copy & paste pictures

- always .psd files

- No extensions except adobe bridge

The problems occurred when I used Geforce 1050ti. ;(

[RM75]

I have a similar problem when I try to print with the latest PS, it has only happened in the past few days and no other tools/actions seem to be affected. I not had a report but would not understand it if I had.