i'm using send for signature, everything ok, sending to customer, everything ok. However, normally i receive a email of the send document. After the customer has digitally signed and carried out their tasks, i don't receive the confirmation email. Everything was fine last week.....
Sorry for the delayed response and inconvenience caused. As per the description above, you are not getting the confirmation email after the user has signed the document, Is that correct?
May I know which application are you using to Send the document for Signature? What is the dot version of the application installed, to identify refer to Identify the product and its version for Acrobat and Reader DC Link: https://helpx.adobe.com/acrobat/kb/identify-product-version.html
Try sending the document for signature using the link https://corporate.na1.echosign.com/public/compose
Also, check the notification/alerts settings on Adobe Sign Profile by Navigating to the location:
Let us know how it goes and share your findings.