1 Reply Latest reply on Jan 17, 2018 2:27 PM by John T Smith

    Creative Cloud subscription cancelled?

    charlier81805321

      I just received an email from Amazon, which is who I purchased Creative Suite through, with this message:

       

      Hi Charlie,

       

      Your subscription to Adobe Creative Cloud has been canceled. Because your subscription was canceled before the conclusion of your plan commitment, you have been charged an early termination fee.

       

      Everything still seems to be working fine. I went into Creative Cloud by way of the icon on my main menu to see what was up and what my next move needed to be. It shows I re-installed the big three – InDesign, Illustrator and Photoshop – 90 days ago, and updated each at various times later. I guess I'm assuming I have an ongoing auto withdrawal from my bank every time the software needs updating/re-installing, but now I have no idea. Was this just an Amazon thing or what? How do I find out what's what?

       

      Thanks.

       

      - Charlie